Director, Delivery

Job description

**Job Track Description:** - Requires broad technical expertise and industry knowledge. - Is accountable for functional, operational, and/or program management. - Assists others in achieving goals. - Manages performance appraisals and pay reviews. - Manages training for 3 or more employees. - Manages hiring and termination actions. **General Profile** - Provides leadership through managers. - Develops functional or departmental business plans. - Contributes to the development of strategies. - Makes decisions based on strategy and priorities. **Functional Knowledge** - Requires a broad understanding of different systems, theories, and practices. **Business Expertise** - Applies broad industry and commercial awareness to drive financial performance in the team and related areas. **Impact** - Impacts team short and long-term business results, with potential company impact. - Guided by business area strategy. **Leadership** - Leads through subordinate managers. - Executes business plans and contributes to strategy development. **Problem Solving** - Directs the resolution of highly complex problems using advanced judgment. **Interpersonal Skills** - Negotiates and influences the views of others within the business unit and in external organizations. - Exercises audience sensitivity. **Responsibility Statements** - Assesses and evaluates the business to set the pace and direction of strategy opportunities. - Develops the definition of the business strategy along with clients and the upper managers. - Defines and solves complex problems that impact the direction of the business. - Drives the overall business unit performance and client relationship. - Pioneers innovation of key business opportunities to drive organizational growth. - Inspires people and teams to optimize career growth, employee engagement, and performance. - Ensures continuous improvement on targeted performance. - Measures and KPIs to facilitate key business goals. - Contributes to the development of organizational policies and ensures compliance. - Performs other duties as assigned. - Complies with all policies and standards.