Director Delivery (E-commerce / Retail / CPG Domain)

Job description

**Company Description** **We're Nagarro****.** We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! **Job Description** **Requirements** - 16+ years of overall professional experience, with a strong focus on delivering large-scale, complex programs within the Retail and CPG domain. - Proven track record of overseeing end-to-end delivery for multi-million-dollar accounts in a global or distributed delivery model. - Demonstrated experience managing P&L, including budgeting, forecasting, and financial performance for an account. - Extensive background in handling large, cross-functional, and geographically distributed teams. - Deep expertise in managing enterprise-level customers, including building and sustaining strategic relationships at senior leadership levels. - Strong experience in pre-sales activities, including leading new sales leads, responding to RFPs, reviewing contractual documents, and converting opportunities into active customers. - Solid understanding of delivery governance, quality standards, and best practices across the project lifecycle. - Proven ability to define delivery methodology, resource plans, governance frameworks, and solution approaches based on high-level requirements. - Excellent command of written and spoken English, with superior communication and stakeholder management skills. - Working knowledge of Agile-Scrum methodologies is a significant plus. - **We are preferring immediate / early joiners.** **Responsibilities** - Oversee the delivery of large, complex programs to ensure both short-term milestones and long-term account success are achieved. - Drive account growth by identifying opportunities within current engagements to cross-sell or up-sell organizational offerings. - Review and guide project scope definition, planning, and execution for assigned products and related releases. - Ensure all projects within the account adhere to defined governance guidelines, standards, and best practices. - Own the full P&L responsibility for the account, managing financial health and profitability. - Propose and own delivery methodology, resourcing requirements, governance mechanisms, and solution design based on high-level client requirements. - Effectively manage programs through the development of robust schedules, rigorous change control, and proactive risk mitigation strategies. - Monitor and maintain the overall health of the account across all key metrics, including risk, scope, schedule, quality, resources, finance, and customer satisfaction. - Act as a trusted advisor with a consulting mindset, positioning the team as a solution provider rather than an order taker. - Identify account stakeholders early, engage with them to understand expectations, and steer the engagement accordingly. - Communicate and drive the adoption of organizational initiatives within the account team. **Qualifications** Bachelor’s or master’s degree in computer science, Information Technology, or a related field.