Director Delivery (Senior Program Manager - E-Commerce domain / Retai)

Job description

**We're Nagarro.** We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! **Requirements** - 15+ years in software/digital delivery, with 8+ years in delivery leadership and a proven track record of managing a portfolio or practice rather than single projects - Demonstrated P&L ownership with experience carrying revenue and margin for a book of business, including measurable improvements - Proven ability to scale and lead delivery managers and multi-disciplinary teams across geographies - Deep technical development background in web platforms, mobile, e-commerce, and content/experience platforms (CMS, DXP), with ideally composable or headless architectures - Executive presence capable of engaging credibly with client CXOs, owning relationships and difficult commercial conversations - Strong commercial and operational judgment to read portfolio health from metrics and act proactively - A clear point of view on modern delivery including agile at scale, context-adapted methodologies, and AI-assisted delivery as a practical lever **Responsibilities** - Own delivery across a portfolio of digital engagements including outcomes, financials, quality, and client health holistically - Carry the P&L for your portfolio covering revenue, margin, utilization, and forecast accuracy while managing the underlying levers - Lead and grow a team of delivery managers by setting the bar, coaching, and intervening on off-track engagements - Own executive client relationships as the trusted contact for client stakeholders during critical moments and for difficult commercial conversations before escalations - Set and raise the delivery standard across the portfolio including estimation discipline, delivery methodology, governance, quality gates, and cross-engagement learning - Run portfolio-level risk and intervention by identifying slippage early and deploying the right resources or fixes - Partner with sales and accounts on growth by shaping delivery approaches in pursuits, validating estimates and staffing models, and identifying expansion opportunities within existing accounts - Drive delivery transformation through modern practices, AI-assisted engineering and delivery workflows, plus tooling and operating models that enable portfolio scale - Build the bench through hiring, capability planning, and succession management to eliminate dependency on heroics