Director- Last Mile Operations

Job description

**Role & responsibilities:** - Uses structured processes & best practice methods to recruit, select, develop & manage the performance of professional & front line employees performing diverse functions. Ensures they have the capability & the potential to deliver both current and future job requirements. - Achieve the business/service goals for a large and complex multi- functional operation for a given Region, whilst ensuring ongoing compliance with Delhivery standards and relevant regulatory requirements. - Includes securing appropriate resources (people, budgets, equipment etc) and developing/implementing effective processes, systems, procedures and controls to achieve the required results within the relevant business/industrial relations/cultural environment. - To focus on supporting the development and retention of profitable business that provides service excellence by leveraging the Delhivery philosophy to inspire, engage and develop a motivated Team who deliver the required results. - Ensure regular shipment audits are done at all facilities, cash is deposited on time, right statuses are updated in the system and initiate disciplinary actions against defaulters across the region - Ensure all team members are treated with complete fairness without favor or fear. Work with corporate teams like HR, Security and Finance to support team members, where required - Drive expansion to cover more pin codes within the region, working with direct reports to close out new facilities, manpower, fleet, training, etc. - Create a culture of training by regularly conducting behavioral & soft skills training to the direct team members and coaching them on training further down the line. **Preferred candidate profile:** - **Education- Btech /MBA- Tier 1, 2 is preferable** - **Functional Skills** Operations Management, Data Analysis, Stakeholder Management - **Experience** - Relevant experience in Logistics/ Manufacturing industry. - **Behavioral Skills** - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude - Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with senior  management. \\*Should be open for extensive travel.