Director of Process Improvement

Job description

**Details** **Description** **Job Role & Responsibility/Designatio** nDirector– Process Excellenc **e Experience : 18+ yea** **rs Location : Hydera** **bad Delivery Process/ Function** NameQua **lity Educational Qualific** ationGraduate, BE/ B. Tec **h/ PG Professional Qualification** if anyLean & Six Sigma Black Belt Cer **tified Skills ( Mus** t Have)1. Excellence leader with a demonstrated history of working in the outsourcing/offshoring in dustry. 2. Experience in managing Quality/ Process Excellence initiatives for a cluster of eng agements 3. Experience in managing a team of black belts and their caree r pathing 4. Must have led/ driven six sigma and lean projects as a Black belt and mentored LSSBB projects as a Lead / Master black belt 5. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation 6. Must have worked in cross functional teams and demonstrated ability to drive change in the process 7. Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers. 8. Experience in working with the sector leaders and putting together a strategic roadmap for the t ransformations 9. Well versed with MS Office – Excel and PowerPoint. 10. Exposure to working in Process excellence role in **third par** ty BPOs KnowledgeExposure in driving high impact transformation projects involving technology and proce **ss re-engineeri** ng Job Description1. Lead consulting assignments and deliver business value to the customers through q uality initiatives.2. Lead a team of black belts in achieving the cost saving, process standardization, value creation t argets for a luster3. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.4. Be a strategic partner for sector leader in driving transformation and customer advocate for t he line of business5. Drive benchmarking and best practices deployme nt across accounts.6. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.7. Understand potential customer dis-satisfaction drivers and proactively mitig ate any CSAT risks.8. Work closely with customers and operations leadership team to identify improvement opportunities and dri ve them to closure.9. Drive projects to improve and maintain the profitabil ity of the process.10. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.11. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen by facilitating works hops, roadshows etc12. Drive standardization practices and ensure strict compliance in internal and client - defined processes.13. Ensure all proce ss metrics are met.