Director of Quality Assurance

Job description

**Job Title: Global Testing Delivery Leader (QA Director)** **Reporting To: Account Delivery Head** **Location:** Noida (preferable) **Skills:** Testing Delivery Management, TCOE Setup and solutioning, E2E Test Automation, Quality Engineering, Test Estimations and resource planning, Innovation and Continuous improvements, ERP Testing, CRM Testing, AI lead Testing solutions, Non-Functional Testing, Communication and Reporting, Stakeholder Management, Project/Program Management along with Tracking program level risk and issues. **Job Description:** The geography delivery Testing leader who will have complete Delivery, capability and presales ownership for testing services portfolio. He/ She will assume overall responsibility for Testing Project/Programs, stakeholder management, P&L for testing portfolio, Creating innovative solutioning, best practice and accelerators. Ensure the KPI and metrics are tracked and presented. Drive value adds and track the saving across projects. **Responsibilities** - Looking for a very Strong QA delivery leader driving TCOE and should have proven experience in handling **large engagement** customers which have multiple tracks of the project. - Responsible for Testing Project, Resource Planning and **P&L Ownership** - **Manage 120+ Team** with Carrier growth, Appraisals and Trainings - Conduct **governance meetings with Sr. stakeholders** and ensure project escalations are managed - Ensure **Improvements by AI usage** and implementation of new solution and run continuous improvements - **Estimations** as per client requirements - Ensure regular participation in execution for **complex ERP, Salesforce and digital transformation projects** within the portfolio, track outcomes and facilitate risk mitigation and issues resolution - **Manage Automation solution** and ensure Automation coverage improvements, ROI and Time to Market - **Hands-on experience in setting up TCOEs** ; implementing test process frameworks and STLC in **ERP systems** (preferably SAP / Oracle / JDE) **and CRM** (Salesforce) implementation and rollout programs; cloud migration and legacy modernization of enterprise scale applications - Excellent **interpersonal & communication skills** with good customer orientation - Manage Customer communication with Senior Client Stakeholders and manage relationship with customer stakeholders - **Manage Testing SLA/KPI** and ensure the delivery is within Limit - **Detailed Review & Governance of all programs/projects** thoroughly, ensure that projects are achieving milestones with quality deliverables, Zero production defects - Own value delivery, innovation, and continuous process and system improvements across portfolio engagements - Collaborate with client leadership on technology roadmap and business plans, influence IT spend /project decisions and align and work with account managers to re-calibrate account strategy for Testing portfolio growth - Co-lead account mining activities with account managers to support business growth for Testing services - Track and monitor Risk and Issues at the program level and ensure its addressed timely for project/program delivery. **Additional skills/requirements** - Demonstrated career commitment to testing and quality assurance is a MUST - Familiarity with the latest testing theory and practice with commitment to on-going learning and history of applying useful testing concepts in previous positions is a MUST - Excellent interpersonal & communication skills with good customer orientation - Hands-on experience in setting up TCOEs; implementing test process frameworks and STLC in ERP systems (preferably SAP / Oracle / JDE) and CRM (Salesforce) implementation and rollout programs; cloud migration and legacy modernization of enterprise scale applications - Strong Program Management, Project Management and Test Management foundation with relevant professional certifications is a MUST - Excellent interpersonal & communication skills - Exhibit technical leadership and good people management skills - Extensive customer management experience - Implementation of Continuous improvement framework via quantitative management - Review and provide directional inputs to Testing teams in test planning, design, preparation and execution of product quality baselines, review testability, coverage and quality focus through software testing processes, test battery setup, and execution planning - Responsible for resource management and optimized utilization throughout the course of STLC lifecycle; handling team dynamics & conflicts, performance reviews, team build up and issue resolution - Maintain engagement records and conduct periodic review of engagement performance and business plans with Birlasoft senior management - Manage Knowledge Management across various towers - Constantly monitor skill gaps in the team and ensure they are mitigated and planned - Upskilling the team to ensure they delivery to the technology and process changes. **Experience** 20+ Yrs Test Experience 08-10 Yrs on Testing Delivery Management **Education** Graduation/Post Graduation (Engineering/Computer Applications) **Location** Preferable Noida