Director- Regional Hub Operations | Lucknow | Delhivery

Job description

**Role & responsibilities:** - Accountable for achieving service level, cost, quality and employee morale within his/her AOR. - Ensuring & Developing SOP compliance & implementation of the policies and is a part of audit team to find gaps and provide quick and accurate solutions. - Work with Engineering and Product teams to develop solutions, SOPs and to drive automation within their facilities. - Facilitate communication and coordination with different teams such as commercial, security & fleet. - Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time. - Monitoring employees safety and security parameters across region and ensures no unlawful activity occurs. - Ensuring the pipeline and succession plan for the team for SMs and below is in place. - To assess the capability gaps of the team and to build/execute a plan to close the gaps. - Formulating a contingency plan for his/her respective AOR. - Plan & execute facility relocation, expansion, and sorter implementations. - Responsible for training, mentoring, coaching of Senior Managers & Managers. - Benchmarking with competition regarding First Mile & Middle Mile Delivery solutions to bring in innovations and industry best practices to Delhivery. - HR/Employee related KRAs Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor **Person Specifications- Skillsets/Education:** - **Functional Skills** Operations Management, Data Analysis, Change Management, Stakeholder Management - **Experience** - 10-13 years of relevant experience in Logistics/ Manufacturing industry. - **Behavioral Skills** - Good communication and people management, analytical skills, task prioritization and follow-up (execution)\\*. - Ability to work well in a team environment. Collaborate with internal and external resources in order to gain credibility with senior management.