Dispute Analyst

Job description

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers Job Description: Dispute Analyst  Job Title  Dispute Analyst  Department  Credit & Accounts Receivable (AR)  Reports To  Credit Team Lead    Position Summary  The Dispute Analyst is responsible for managing, investigating, and resolving customer payment disputes and deductions. This role works closely with Credit, Customer Service (CSR), Sales, Accounts Receivable, Tax, and other internal stakeholders to identify root causes, facilitate resolutions, and reduce recurring disputes. The analyst ensures accurate dispute coding, maintains detailed documentation, and drives timely closure of open cases while supporting working capital and cash collection objectives.    Key Responsibilities  Dispute Investigation & Resolution  Review and investigate customer deductions, short payments, overpayments, and disputed invoices.  Analyze dispute documentation, remittance information, payment history, and customer communications.  Determine root cause and assign or update appropriate dispute classifications and reason codes.  Manage disputes from case creation through final resolution and closure.  Stakeholder Management  Coordinate with Customer Service, Sales, Credit, AR, Tax, Rebate, Logistics, and other business functions to obtain information and drive resolution.  Conduct periodic reviews and escalation meetings for aged or high-value disputes.  Communicate dispute status and action requirements to relevant stakeholders.  Financial & System Activities  Generate and process adjustments related to pricing, freight, logistics, and customer deductions as authorized.  Maintain dispute records and support documentation in ERP systems (SAP/Dispute Management tools).  Ensure compliance with company policies, controls, and approval authorities.    Root Cause Analysis & Continuous Improvement  Identify recurring dispute trends and recommend corrective actions.  Perform customer account reconciliations and dispute portfolio reviews.  Support process improvement initiatives aimed at reducing dispute volume and aging.  Develop and maintain process documentation and knowledge-sharing materials.  Reporting & Performance Monitoring  Monitor dispute aging, backlog, and resolution metrics.  Provide regular reporting and dashboards on dispute performance.  Support leadership reviews with trend analysis and risk identification.  Required Qualifications  Bachelor’s degree in finance, Accounting, Commerce, Business Administration, or related field.  Experience  Preferred 2-5 years of relevant experience in Dispute Management   Experience working in a shared services or global operations environment preferred.  Technical Skills  SAP (FI-AR, FSCM, Dispute Management) or equivalent ERP system.  Advanced Microsoft Excel skills.  Experience with Power BI or reporting tools is preferred.  Key Competencies  Analytical and problem-solving skills  </di