Distribution Centre (DC) Manager

Job description

. Key Responsibilities & Accountabilities (KRAs) A. Inbound & Receiving Operations - Ensure GRN closure within 24 hours of material receipt, including barcoding and quality checks. Maintain GRN accuracy above 95%. - Complete racking of barcoded material within 24 hours of receipt. Ensure 100% barcode integrity across the DC. - Process and close immediate purchase returns within 24 hours until courier pick-up. - Monitor and process daily mails from category and catalogue teams for sale-to-vendor items (R, B, X items) and batch recalls. B. Inventory & Process Management - Maintain BIN accuracy at 100% through daily audits, RCA, and CAPA documentation. - Execute daily blind counts with 100% coverage; ensure FEFO adherence at 99.5100%. - Achieve quarterly cycle count coverage above 36% with proper record-keeping signed by all stakeholders. - Maintain potential shrink within 99.5100% of total inventory value. - Clear short and near-expiry stock per SOP: relocate to quarantine area with proper tagging and boxing. - Conduct monthly inventory reconciliation with traced/untraced data; share variance reports with Finance for 3PL debiting. - Ensure weekly posting of packing material in SAP and monthly closure of all open transitions. - Compile and share waste/scrap data quarterly with management for non-returnable item disposal. - Drive system automation to reduce report generation time and eliminate manual intervention. - Conduct annual Wall-to-Wall (W2W) counts; target variance below 0.03% in throughput value. C. Outbound & Dispatch Operations - Achieve average order processing time under 2 hours (from transaction to ship-out). - Ensure courier cut-off compliance above 99.5% for all shipments including SDD/NDD orders. - Submit 95%+ packing videos within 24 hours for quality assurance and compliance. - Process and hand over exception orders (discount/low-MRP issues) to OB team daily; validate MRP on the Netmeds panel. - Monitor and clear no-stock/red orders efficiently; escalate to backend with RCA and CAPA. - Track daily Order APT and courier connectivity; manage SDD/NDD adherence. D. Returns (RTO/RVP) Management - Process all sales returns (RTO/RVP) within 24 hours of receipt. - Ensure non-discrepancy aging does not exceed 48 hours; drive green-zone performance. E. People & 3PL Management - Deliver 200+ hours of training annually for DC and 3PL teams. - Maintain staff attrition below 5% and 3PL absenteeism under 5%. - Ensure 3PL salary payment by the 7th of every month; manpower bill (A3 & scroll) completed by the 20th. - Keep customer complaints (transit damage, swipe orders, wrong/missing items) below 0.2% of sold quantity. - Achieve total productivity cost at or below INR 6 per line (excluding SLP, FM & HKP). - Ensure timely submission of reality-check reports with zero occurrences of non-compliance. - Ensure all vendor/3PL/landlord/scrap invoices with A1, A2 & QSD are passed by the 5th of every month. F. Compliance & Finance - Ensure 100% adherence to all regulatory and DC operational SOPs. - Maintain all statutory and pharmaceutical compliance requirements for the DC. - Target per-line processing cost at INR 10 by April 2026; consumable cost below INR 10. - Keep inventory losses below 0.1% of total stock value with documented RCA and CAPA. - Reduce in-rack damages month-on-month through employee training and 3PL debit processes. . Additional Key Result Areas (Operational Review) - Daily tracking of TD/OD Panel, exceptions, and zero red/part orders. - Collect and compile daily SCM reports; merge data for weekly SCM Review Calls. - Fill rate tracking and analysis for FC-to-Store orders on a daily basis. - Exception order tracking with daily clearance. - Daily monitoring of Order APT and courier connectivity. - Weekly tracking of STV and RTV across all DCs. - Monthly tracking and reconciliation of traced and untraced inventory data. - Daily manual store tracking and FC/DC complaints management with RCA/CAPA. - Daily scrap data maintenance; vendor follow-up and FY-wise record keeping. - Prepare and share monthly cost-per-line reports to Finance for all online DCs. 5. Qualifications & Experience - Bachelor’s or Master’s degree in Supply Chain Management, Logistics, Pharmacy, or Business Administration. - 8–12 years of experience in warehouse/distribution centre management, preferably in the pharmaceutical or e-commerce sector. - Proven experience managing 3PL operations, vendor relationships, and large-volume e-commerce fulfilment. - Strong working knowledge of SAP (WM/MM), WMS platforms, and inventory control methodologies. - Familiarity with pharmaceutical regulatory requirements (Drug Licence, FSSAI, GST compliance). - Demonstrated ability to drive automation, process improvement, and cost optimisation initiatives. 6. Core Competencies - Operational Excellence and Attention to Detail - Analytical Thinking and Data-Driven Decision Making - People Leadership, Coaching, and 3PL Workforce Management - Cost Consciousness and Financial Acumen - Compliance Orientation and Risk Management - Stakeholder Management and Cross-Functional Collaboration - Process Automation and Continuous Improvement Mindset