Divisional In-charge -

Job description

**Job Purpose** To facilitate smart meter installation, O & M related activities that includes quality check and technical support for outsourced agencies ****ORGANISATION CHART**** Circle Incharge --> Supervisors --> Reports To --> Position Title **Responsibilities** ****KEY ACCOUNTABILITIES**** **Key Performance Indicators (KPIs)** Facilitate outsourced agencies in their identified areas of operations Technical Support in various smart meter installation operations such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies Steer consumer interactions and enable quick resolutions of technical issues / grievances Go-Live of Smart Meters as per timeline Quality Checks **KEY ACCOUNTABILITIES - Additional Details** ****EXTERNAL INTERACTIONS**** Outsourced agencies, consumers ****INTERNAL INTERACTIONS**** Zonal Heads, Supervisors, Stores Team ****FINANCIAL DIMENSIONS**** **Other Dimensions** ****EDUCATION QUALIFICATIONS**** ITI / Diploma (Electrical) **Relevant Experience** 7 to 10 years of total experience (Mandatory to have at least 2 years on ground technical experience in meter installation) ****COMPETENCIES**** - Consumer Engagement and Issue Resolution (Practitioner) - Meter O and M and Troubleshooting (Practitioner) - Stakeholder Liasoning (Practitioner) - Vendor Partner Management (Practitioner) - Quality Management (Practitioner) - Execution & Results - Teamwork & Interpersonal influence - Problem Solving & Analytical Thinking - Planning & Decision Making - Personal Effectiveness - Stakeholder Focus - Networking - Capability Building - Strategic Orientation - Social Awareness - Entrepreneurship