DLS Pay Specialist (Temp), DLS CPS Pay Specialist, DLS CPS Team

Job description

This is a contractual role.At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The DLS Pay Specialist is responsible for reviewing Disability and Leave Services (DLS) pay accuracy and timeliness. This role will work closely global teams in the US, Costa Rica, and India. They will partner with DLS Case Managers, MHLS, payroll, and the Global Employee Receivable Management (GERM) teams to resolve employee leave or accommodation pay concerns. The ideal candidate is analytical by nature and is able to dive into the details to determine issues and underlying root causes.Roles and Responsibilities:Acts as back-up for payroll processing by using multiple software systems to ensure accurate and timely processing of PayrollPerforming Tops Ups, pay review escalation emails and other pay related audits for employees who are on Leaves of AbsenceAdhere to defined processes and ensure delivery in accordance with set quality standardsEnsure the Service Level Agreements (SLAs) are achievedProvide guidance, assess risk, resolve issues, and escalate as appropriate for employees, managers, and HR while still maintaining employee’s confidential informationMaintain system records to ensure accurate and timely information/documentationTake ownership for query resolution and performance metricsHighlight opportunity areas to domain and process owners to simplify the processPerform activities to ensure compliance with standard work and company policyDetail orientated with ability to analyze, solve, organize and manage multiple prioritiesMath ability, finance or payroll experience, high critical thinking alongside maintaining accuracy and payroll deadlinesDesire to learn more about leave and accommodation laws, policies and processesKey Competencies -Proven ability to think strategically and execute methodicallyAbility to apply critical thinking and identify issues for problem solvingProven communication and organizational skillsDemonstrated follow up skills in a fast-paced environmentHistory of teamwork and willingness to roll up one's sleeves to get the job doneExperience in providing guidance on leave of absence, human resources, benefits, or complex payroll related employee mattersEscalates complex issues and casesAbility to effectively use technology systems required for jobAbility to build strong relationships and influence others while working in a cross functional environmentTime management and ownership of deliverable'sDecision making skills Key job responsibilities• Acts as back-up for payroll processing by using multiple software systems to ensure accurate and timely processing of Payroll• Performing Tops Ups, pay review escalation emails and other pay related audits for employees who are on Leaves of Absence• Adhere to defined processes and ensure delivery in accordance with set quality standards• Ensure the Service Level Agreements (SLAs) are achieved• Provide guidance, assess risk, resolve issues, and escalate as appropriate for employees, managers, and HR while still maintaining employee’s confidential information• Maintain system records to ensure accurate and timely information/documentation• Take ownership for query resolution and performance metrics• Highlight opportunity areas to domain and process owners to simplify the process• Perform activities to ensure compliance with standard work and company policy• Detail orientated with ability to analyze, solve, organize and manage multiple priorities• Math ability, finance or payroll experience, high critical thinking alongside maintaining accuracy and payroll deadlines• Desire to learn more about leave and accommodation laws, policies and processes