Domestic Voice Process Executive

Job description

**Company Description** Tech Mahindra is a global provider of technology consulting and digital solutions, supporting enterprises across diverse industries to achieve rapid and scalable transformation. With more than 149,000 professionals in over 90 countries, the company serves 1,100+ clients through services spanning consulting, IT, business process services, engineering, networks, customer experience and design, AI and analytics, and cloud and infrastructure. Tech Mahindra is part of the Mahindra Group, a respected multinational federation of companies founded in 1945. It is the first Indian company to receive the Sustainable Markets Initiative’s Terra Carta Seal, underscoring its commitment to a climate- and nature-positive future. Candidates can learn more about the organization and its vision at www.techmahindra.com. **Role Description** This is a full-time, on-site Domestic Voice Process Executive role based in Bengaluru South. The role involves handling inbound and outbound customer calls, addressing inquiries, providing accurate information, and resolving issues in a timely and professional manner. The executive will follow prescribed scripts and process guidelines, document call outcomes, and update customer records in internal systems. The role also includes collaborating with team leaders to meet performance targets, adhering to quality and compliance standards, and escalating complex concerns when necessary. The position requires consistent attendance, flexibility with work shifts, and a strong focus on customer satisfaction. **Qualifications** - Candidates should possess strong verbal communication skills in English and relevant regional languages, with clear articulation and active listening abilities. - Candidates should possess customer service and call-handling skills, including problem-solving, empathy, and the ability to manage high call volumes. - Candidates should possess basic computer and typing skills, with comfort using CRM tools, call center software, and MS Office applications. - Candidates should possess time management and organizational skills, with the ability to follow processes, meet targets, and work effectively in a team environment. - Candidates should possess a customer-centric mindset, professional telephone etiquette, and a calm, composed approach in high-pressure situations. - Minimum qualification: high school diploma or equivalent; a graduate degree or prior experience in a voice process or BPO environment is an advantage. - Willingness to work in rotational shifts, including weekends and holidays, as per business requirements.