Dot net L2 support

Job description

**L2 Support Engineer with .NET and MS SQL as the primary skill is responsible for maintaining and troubleshooting Applications in production, ensuring stability, resolving incidents, and collaborating with development teams. The role emphasizes debugging, SQL expertise, and adherence to ITIL processes** - **Role Overview** Provide **L2 support for .NET applications** , focusing on incident resolution, debugging. Ensure system stability and performance in production environments. - **Key Responsibilities** - Handle **incident management, troubleshooting, and root cause analysis** . - Debug and fix issues in **.NET applications (C#,.NET) ans MS SQL** - Monitor application performance and proactively identify issues. - Manage ticket queues and ensure closure within **SLAs** . - Work in in **shift-based operations** and on-call rotations (including weekends). - Maintain documentation, logs, and knowledge base entries. - Support **change/patch release activities** . **Required Skill** - **.NET Framework** : Strong knowledge of **C#,.NET and MS SQL** - **SQL** : Proficiency in stored procedures, query optimization, and troubleshooting. - **Debugging** : Hands-on experience with complex issue resolution. - **Cloud Exposure** : Basic knowledge of **AWS/Azure** . - **ITIL Processes** : Familiarity with incident, problem, and change management. - **Ticketing Tools** : Experience with **ServiceNow** or similar. - **Soft Skills** : Strong communication, client interaction, and teamwork. **Preferred Skills** - Experience with **performance monitoring tools** . - Basic **scripting skills** (PowerShell, Bash, etc.). - Knowledge of **release/change management processes** .