Duty Manager -

Job description

**Job Purpose** To plan & monitor the upkeep of movement area, coordination for VVIP movements with PMO / SPG & issuance of Work permits in accordance with the regulatory compliance at DIAL to ensure smooth airside operations. To plan & monitor the upkeep of movement area, coordination for VVIP movements with PMO / SPG & issuance of Work permits in accordance with the regulatory compliance at GVIAL to ensure smooth airside operations. ****ORGANISATION CHART**** **Accountabilities** ****KEY ACCOUNTABILITIES**** **Key Performance Indicators** To monitor the upkeep of movement area & FOD free procedures in compliance with ICAO and DGCA Regulations and recommendations. - No. of audits (internal & external) - No. of non-compliance recorded - No. of observations closed Vendor management & monitoring the Service Level Agreements (SLAs) - On time renewal of contracts - No. of penalties imposed - Deficiency in documentations - Planned v/s actuals - No. of grievances handled (indirect). To attend & act on meetings held for VVIP movements - No. of VVIP movements handled. - No. of observations / feedback received - No. of such observation closed Man management, development & discipline - Employee engagement score - No. of meeting with team to resolve their grievance Monitor the issuance of Work Permits at IGI airside - No. of work permits issued - No. of discrepancy observed at site - No. of measure to close the same Suggestions to improve the working of Services activities by initiating new / benchmark practices. - No. of ideas generated - No. of Kaizen implemented - No. of CIP initiatives undertaken **KEY ACCOUNTABILITIES - Additional Details** ****EXTERNAL INTERACTIONS**** - GHAs, AIRLINEs - ATC - Vendors (Airside cleaning, mechanical sweeping) - DGCA, - PMO, SPG, MEA, Delhi Police, Indian Air Force. ****INTERNAL INTERACTIONS**** GVIAL P&E, Procurement Finance - GVIAL Environment Commercial - GVIAL APOC & ARFF - GVIAL ****FINANCIAL DIMENSIONS**** - 3.28 Crore : Opex - 1.50 Crore : Capex **Other Dimensions** - Team of 7 members - Secondary staff strength of around 120 **Education Qualifications** - Post-Graduate Degree in any discipline. PG degree in Aviation Management will be an advantage. - Knowledge of ICAO annexures, ACI and relevant IATA Manuals. - DGR/L&T/World Tracer/Airport Planner/Path Planner will be added advantages - Knowledge and understanding of functioning of Airlines and Airports and requirements thereof. Working knowledge of all Statutory Rules Labour, Industrial, AAI Act, Aviation Rules, Customs Act and Basic Indian Penal Codes **Relevant Experience** 12 years & above Experience in Airlines / Hotel or facility management ****COMPETENCIES**** - Personal Effectiveness - Social Awareness - Entrepreneurship - Problem Solving & Analytical Thinking - Planning & Decision Making - Capability Building - Strategic Orientation - Stakeholder Focus - Networking - Execution & Results - Teamwork & Interpersonal influence