Duty Manager

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Job Description Job Description Responsibilities Helpdesk/Mailroom Operations • To provide management advice on Helpdesk/Mailroom for escalated issues during the shift. • To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process. • To ensure accident or crises management is addressed immediately. • Clearing of C-mail / Government agencies mail to the proper recipient.   Front Office Operations • To provide management advice for Front Office for escalated issues during the shift. • To ensure immediate response to all priority calls during the shift and follow escalation process • To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep. • To ensure immediate response to all priority calls during the shift and follow escalation process   Security Operations • Attending the shift briefing • To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services • To ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits • To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. • To ensure that security staff adheres to GAP norms. • To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. • To ensure the Grooming of the staff • To manage the overall key room, clock room and time office operations. • To ensure weekly training is imparted and staff grooming standard is maintained. • Answering the employees query on phone and mails replying. • Ensure to implement all process/ procedures on ground effectively   Housekeeping Operations • Attending the shift briefing • To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services. • To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client’s/VIP visits. • To ensure that the housekeeping related issues are discussed with hou