Duty Officer

Job description

**Role Overview** We are looking for a proactive and organized **Duty Officer** to oversee daily operations and ensure our guests receive top-tier service. You will be the point of contact for guest issues and the bridge between different hotel departments during your shift. **Key Responsibilities** - **Operational Oversight:** Supervise front-of-house operations to ensure smooth check-ins, check-outs, and guest requests. - **Guest Relations:** Handle guest complaints or special requests with diplomacy and efficiency. - **Safety & Security:** Act as the primary person in charge during the shift for any emergency situations or security concerns. - **Reporting:** Maintain accurate logs of the day’s events and conduct shift briefings for the incoming team. - **Quality Control:** Conduct regular inspections of the lobby and public areas to ensure they meet brand standards. **Requirements & Qualifications** - **Education:** \\* A Degree/Diploma in **Hotel Management**, OR - A **Bachelor’s Degree** in any field. - **Experience:** Minimum of **6 months of experience** in the hotel industry (Front Office or Operations preferred). - **Skills:** - Strong communication skills in English and Hindi. - Basic knowledge of Hotel Management Software (PMS). - Problem-solving mindset and a calm demeanor under pressure. - Willingness to work in rotating shifts. **Why Join Us?** - Competitive salary and benefits. - Opportunities for career growth within the hospitality sector. - A dynamic and supportive work environment. Pay: ₹22,000.00 - ₹26,000.00 per month Benefits: - Health insurance - Paid sick time - Provident Fund Work Location: In person