Dynamics 365 Functional Consultant- Customer Insights

Job description

**Role: Dynamics 365 Functional Consultant- Customer Insights** **Experience: 5- 8 years** **Location: Pan India** Very proficient on CRM Business Processes in Marketing automation and Customer Insights functionality for CRM Online/Dynamics 365 CRM • Analyze clients business requirements and data , perform data analysis and mapping • Experience of Power Query and business validations configuration in customer insights • Good understanding of data structure , ETL process and Azure SQL/ DataLake storage • Extremely good understanding of Microsoft Dynamics CRM Online/Dynamics 365 product ( entities , workflows and configuration ) • Excellent in communication, documentation and articulation skills • Prepare and maintain Functional Requirements document and Functional design document • Coaching and guiding the development team on requirements and functional aspects • Functional testing of the implemented CRM system • Provide end user training • Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective • Client facing, assertive, excellent communication • Exposure to Dynamics CRM technical aspects esp. Javascripting, Installation