E2E Service Expert

Job description

Join our Team About this opportunity: At Ericsson, we are currently seeking qualified candidates for the position of E2E Service Expert. This remarkable opportunity calls for an individual with broad-ranging, multi-technology and multi-vendor know-how, as well as a robust comprehension of Mobile Networks architectures, whether legacy or cloud-based. Your primary role will be to guide and aid in the implementation and transformation of end-to-end multidomain customer projects and the ongoing improvements of end-to-end service and automation. What you will do: • Create a pool of service level experts, helping shift business focus from maintaining domain KPIs to improving end-to-end service KPIs. • Cooperate with CUs, partaking in new feature tests, offering improvements request, and suggesting new ones. • Execute local Strategy Infrastructure Product (SIP) Life Cycle Management (LCM) activities regarding new or enhanced service and resource deployment. • Take on a driving role in the comprehensive automation in customers' networks, utilizing cross-domain and end-to-end competencies. • Lead investigations during multidomain troubleshooting and ensure consistent analysis across all areas. • Participate in presales, building relations with new and potential customers, performing thorough E2E solution and impact analyses. • Propose enhancements to the E2E solution, aiming to boost service quality or network maintenance efficiency. The skills you bring: • Ericsson Operations Engine - Mode Of Operations. • Overall understanding of Automation?. • Incident management. • Algorithms. • Service Quality. • Customer Experience Improvement. • AEO E2E Technical Solutions. • E2E Solution Design. • Network Performance. • Service Delivery Business Understanding. • Quality Assurance. • E2E Customer Experience. • Business Process Improvement. • ITIL Framework.