ECM - Senior Business Analyst

Job description

**Role & responsibilities** - Provide technico-functional support for ECM applications, resolving user requests, incidents, and functional issues. - Manage and support OpenText xECM / Content Server and other ECM applications within the portfolio. - Analyze business requirements and recommend configuration, parametrization, and process improvements. - Monitor application health, performance, security, user access, certificates, and other operational activities. - Manage and execute document migration activities, including planning, validation, testing, and coordination. - Prepare and maintain AMS KPIs, reports, and dashboards to track application performance and support effectiveness. - Define, improve, and maintain AMS processes, SOPs, and technical/functional documentation. - Coordinate IDP (Intelligent Document Processing) activities with business users, technical teams, vendors, and offshore partners. - Manage roles, authorizations, user access, and security-related activities across ECM applications. - Identify opportunities to improve application quality, performance, stability, and user experience. - Coordinate with internal stakeholders and external AMS partners for issue resolution, enhancements, and project activities. - Support new business requirements and ensure successful implementation across the ECM application landscape. **Preferred candidate profile** - 8+ years of experience in ECM / Business Analysis / AMS. - Strong hands-on experience with OpenText xECM / Content Server. - Experience in document migration, application support, and monitoring. - Good understanding of IDP, user access, security, and AMS processes. - Strong analytical, problem-solving, and stakeholder management skills.