Ecommerce Manager (Brand Website)

Job description

**Job Requirements** **Role Summary** We are looking for an **E-commerce Content & Website Operations Executive** to support day-to-day website operations, content updates, catalog management, and coordination across teams to ensure a smooth online customer experience. **Key Responsibilities** **1. Website Operations & Content Management** - Manage content updates across homepage, category pages, landing pages, and campaign pages. - Handle day-to-day product listing and catalog updates, including SKU launches, stock availability, metadata, and attributes. - Ensure website content is accurate, up to date, and aligned with brand and SEO guidelines. - Maintain CMS hygiene and support timely execution of website refreshes and campaign updates. **2. Website Quality & Customer Journey Checks** - Conduct regular website checks to identify issues such as broken links, missing images, outdated content, and pricing/promotion mismatches. - Review product and landing pages for content accuracy and overall user experience. - Track and escalate issues that may affect website performance or customer experience. **3. Cross-functional Coordination** - Coordinate with internal teams for timely closure of website-related issues. - Act as a liaison with IT for troubleshooting and issue resolution. - Support customer-facing issue resolution related to product information, website errors, and order tracking. - Work with marketing, merchandising, and support teams to ensure smooth execution of updates and campaigns. **4. Basic Analytics & Reporting** - Track and share regular updates on key website and product performance metrics. - Support reporting on key indicators such as product performance, page performance, bounce rate, CTR, and exit pages. - Highlight basic trends and areas that may need attention. - Assist in preparing weekly or monthly reports for internal review. **5. Logistics & Operations Coordination** - Coordinate with operations teams to support smooth execution of order-related processes. - Follow up on stock availability and operational dependencies that may impact website updates or customer orders. - Support alignment between website listings and backend operations, including inventory visibility and fulfilment readiness. - Assist in resolving issues that require coordination between website, customer support, and warehouse teams. **Work Experience** **Skills Required** - Understanding of e-commerce website operations and content management. - Familiarity with CMS platforms and product listing management. SFCC/ Megento/ Shopify experience. - Basic understanding of website performance metrics and reporting. - Good working knowledge of Excel / Google Sheets. - High attention to detail and strong follow-up skills. - Good communication and coordination skills. - Basic working knowledge of HTML/CSS will be an advantage for content updates and troubleshooting. **Experience Required** - **1–3 years of experience** in e-commerce website operations, content management, or related roles. - Experience working with CMS platforms, product uploads, and website updates is preferred. - Exposure to basic reporting, order coordination, or customer support processes will be an added advantage.