Ecommerce Manager - JIO Mart

Job description

**E-Commerce Manager Online Grocery & Fruits & Vegetables** **Location:** Coimbatore, Tamil Nadu **Experience:** 3-5 Years **Function:** E-Commerce / Retail Operations Role Overview We are looking for an experienced **E-Commerce Manager** to manage end-to-end online grocery and Fruits & Vegetables (F&V) operations. The role will be responsible for leading the team handling online orders, ensuring product availability, timely picking and packing, delivery execution, and delivering a seamless customer experience. Key Roles & Responsibilities - Manage end-to-end **online grocery and F&V order operations**, from order receipt to final delivery. - Lead, manage and motivate the **e-commerce operations team**, including order processing, picking, packing and delivery coordination. - Monitor daily order volumes, order fulfilment, cancellations, substitutions and delivery performance. - Ensure **high product availability and inventory accuracy** across online channels. - Coordinate with store, warehouse, procurement and delivery teams to ensure timely fulfilment. - Drive **On-Time Delivery (OTD), Order Fill Rate, Order Accuracy and customer satisfaction**. - Monitor F&V quality, freshness, grading, packing standards and customer complaints. - Identify operational gaps and implement corrective actions to improve productivity and service levels. - Work closely with cross-functional teams on **pricing, promotions, stock availability and product visibility**. - Analyse daily/weekly e-commerce performance reports and drive the team towards business targets. - Manage manpower planning, productivity and shift allocation for online order fulfilment. - Ensure adherence to SOPs, hygiene, safety and operational standards. - Handle customer escalations and ensure timely resolution of service-related issues. - Drive sales growth through improved availability, fulfilment efficiency and customer experience. Key Performance Indicators - Online Sales & Revenue Growth - Order Fulfilment Rate - On-Time Delivery - Order Accuracy - Cancellation & Substitution Rate - Customer Satisfaction / Complaints - F&V Quality & Freshness - Inventory Accuracy - Team Productivity & Manpower Efficiency Desired Candidate Profile - 3-5 years of experience in **E-Commerce Operations, Online Grocery, Retail Operations, Quick Commerce or F&V Operations**. - Experience in managing a team involved in **online order processing, picking, packing and delivery**. - Strong understanding of retail inventory, stock management and order fulfilment processes. - Good analytical and problem-solving skills with the ability to drive operational improvements. - Excellent communication and stakeholder management skills. - Ability to work in a fast-paced, target-driven retail environment. - Experience with **online grocery platforms** will be an added advantage. **Interested candidates can share their updated resume at:** **gokulnath.k@ril.com**