Email and Collaboration Platform support(3 years,chennai,gandhinagar)

Job description

Job Description: **Key Responsibilities** - Provide advanced troubleshooting and **support for ChromeOS devices,** including: - Admin console policies (Chrome Device/User settings). - Provide advanced troubleshooting and **support for ChromeOS devices,** including: - Admin console policies (Chrome Device/User settings). - OS issues and bugs. - **Device management services**. - Browsing and application/extension issues not caused by third-party **software.** - Connectivity issues not caused by local network settings. - Hardware troubleshooting & RMA for managed Pixelbooks. - Play Store & Android apps on ChromeOS. - Microsoft Active Directory integration. - ChromeOS native printing. - Deliver technical support for Chrome Browser (Windows, Mac, Linux): - Admin console policies (user settings). - OS-based policies (GPO, master\\_preferences, MSI installation). - Updates and update management. - Browser issues/bugs and Endpoint Verification. - Legacy Browser Support. - Provide support for Mobile & Android/iOS Device Management: - Android (Google EMM), iOS Sync, and Google Sync. - Binding/unbinding escalations with 3rd-party EMMs. - Device management policies for Android, iOS, and desktops. - Cloud Identity Free SKUs (basic device management) and paid Workspace/Identity SKUs (advanced management). - Troubleshoot and support Enhanced Desktop Security (Windows): - GCPW (Google Credential Provider for Windows) module installation. - Sign-in issues with Workspace credentials. - Support API-related escalations: - Chrome Policy API, Chrome Devices API, Cloud Identity Devices API, Mobile Devices API, Printer API. - CBCM Takeout API and Enrollment Token API. - CBCM API (beta). - Collaborate with engineering teams to escalate unresolved issues and contribute to product improvements. - Maintain high-quality documentation, knowledge base articles, and troubleshooting playbooks. - Ensure excellent communication with customers in English, both written and verbal. - **Device management services.** - Browsing and application/extension issues not caused by third-party **software.** - Connectivity issues not caused by local network settings. - Hardware troubleshooting & RMA for managed Pixelbooks. - Play Store & Android apps on ChromeOS. - Microsoft Active Directory integration. - ChromeOS native printing. - Deliver technical support for Chrome Browser (Windows, Mac, Linux): - Admin console policies (user settings). - OS-based policies (GPO, master\\_preferences, MSI installation). - Updates and update management. - Browser issues/bugs and Endpoint Verification. - Legacy Browser Support. - Provide support for Mobile & Android/iOS Device Management: - Android (Google EMM), iOS Sync, and Google Sync. - Binding/unbinding escalations with 3rd-party EMMs. - Device management policies for Android, iOS, and desktops. - Cloud Identity Free SKUs (basic device management) and paid Workspace/Identity SKUs (advanced management). - Troubleshoot and support Enhanced Desktop Security (Windows): - GCPW (Google Credential Provider for Windows) module installation. - Sign-in issues with Workspace credentials. - Support API-related escalations: - Chrome Policy API, Chrome Devices API, Cloud Identity Devices API, Mobile Devices API, Printer API. - CBCM Takeout API and Enrollment Token API. - CBCM API (beta). - Collaborate with engineering teams to escalate unresolved issues and contribute to product improvements. - Maintain high-quality documentation, knowledge base articles, and troubleshooting playbooks. - Ensure excellent communication with customers in English, both written and verbal. **Required Skills & Qualifications** - Strong knowledge of programming, algorithms, system design, APIs/SDKs, and testing. - Expertise with Linux/Unix command line and Windows system fundamentals. - Hands-on experience troubleshooting network protocols (TCP/UDP/IP, DNS, TLS/SSL/PKI, routing, Wi-Fi/LTE). - Proficiency with web technologies (**HTML, CSS, JS, HTTP, SSO, SAML, OAuth, proxies, load balancers, HAR analysis).** - Solid understanding of databases and SQL-based troubleshooting. - Excellent communication in English (written and verbal). **Preferred Qualifications** - Experience in enterprise technical support roles. - Familiarity with Google Workspace administration and licensing models. - Knowledge of security, ITIL v4 processes, and cloud environments. - Previous exposure to RMA processes, hardware troubleshooting, and enterprise browser policies.