End Point (Desktop Support, Print Management)

Job description

**Educational Requirements** Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Engineering,Master Of Technology,MBA,Master Of Comp. Applications **Service Line** Cloud Infrastructure Services **Responsibilities** - L1/L2 support for desktops, laptops, and peripheral devices across enterprise environments - Troubleshoot OS (Windows 10/11), hardware, software, and connectivity issues - Manage and support endpoint tools such as SCCM/MECM, Intune, or equivalent - Handle print management including printer setup, troubleshooting, print servers, and queue management - Support Active Directory (user account management, group policies, access issues) - Perform software installations, patching, imaging, and configuration - Diagnose issues related to VPN, network connectivity, and performance - Ensure adherence to SLA/KPI targets and provide timely resolution - Document incidents, resolutions, and standard operating procedures **Required Skills:** - Strong experience in Desktop/End User Support (Windows environment) - Hands-on with Endpoint Management tools (SCCM, Intune, etc.) - Experience in Enterprise Print Management (print servers, drivers, troubleshooting) - Knowledge of Active Directory basic networking concepts (DNS, DHCP, TCP/IP) - Good understanding of ITSM tools (ServiceNow or similar) **Preferred Skills:** - Technology->EUC-Patching\\_and\\_Distribution->SCCM - Technology->Infra\\_ToolAdministration-ITSM->ServiceNow - Domain->IT Service Management->End Point (Desktops, Laptop, Printers, Mobile Devices) Administration - Technology->Cloud Security->Microsoft Azure - Identity Management->Azure Active Directory