End User Technology Analyst

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    IT Helpdesk Executive (Store InCharge - Asset Management Focus)   Position Summary We are seeking a dynamic END USER TECHNOLOGY ANALYST (Store InCharge ) to lead our comprehensive IT Asset Management operations while overseeing traditional store management functions. This hybrid role combines strategic asset lifecycle management with hands-on operational excellence, requiring a professional who can seamlessly manage technology assets from procurement through disposal while maintaining exceptional inventory control and vendor relationships. The ideal candidate will serve as the cornerstone of our IT asset ecosystem, ensuring optimal utilization, security, and compliance across all technology resources. Department & Reporting Structure Department: Information TechnologyReports To: IT Director / Senior IT Manager Core Responsibilities 🔧 Asset Tracking & Inventory Management • Maintain comprehensive, real-time inventory of all IT assets including hardware, software, licenses, and audio-video equipment using ServiceNow platform • Implement and execute systematic audit procedures ensuring 99%+ inventory accuracy and regulatory compliance • Track asset location, status, ownership, and configuration changes throughout organizational structure • Develop and maintain standardized asset tagging and documentation protocols • Conduct quarterly physical inventory reconciliation and discrepancy resolution 📋 Procurement & Deployment Operations • Coordinate end-to-end IT asset procurement processes, from vendor selection through delivery coordination • Manage warranty claims efficiently, ensuring minimal downtime and optimal cost recovery • Oversee seamless deployment and installation of IT assets for employee onboarding/offboarding processes • Facilitate Work-From-Home (WFH) kit preparation and delivery to new hires with complete asset tracking • Coordinate vendor pickups and deliveries at Gera Commerzone material gate location • Execute quarterly annual maintenance contract reviews with proactive user follow-up for UPS/battery functionality • Maintain comprehensive ServiceNow documentation for all procurement and deployment activities ♻️ Lifecycle Management • Manage complete IT asset lifecycle from acquisition through decommissioning, disposal, and environmentally compliant recycling • Monitor and optimize IT asset costs to maximize budget efficiency and ROI • Conduct regular floor audits to identify damaged, missing, or underutilized equipment • Coordinate vendor and employee interactions ensuring smooth asset transitions and minimal business disruption • Process lost/stolen incidents for laptops, mobile devices, and other portable assets with appropriate documentation and replacement workflows • Implement data sanitization and secure disposal protocols meeting industry security standards 📊 Reporting & Analysis • Generate comprehensive monthly and quarterly reports on asset status, utilization metrics, and performance indicators • Develop predictive analytics for asset replacement planning and budget forecasting • Create and maintain real-time monitoring dashboards for inventory levels and asset performance • Analyze cost trends and usage patterns to optimize asset allocation and inform strategic purchasing decisions • Manage vendor performance metrics and conduct regular service provider evaluations 🔒 Security & Risk Management • Implement and maintain robust physical and cybersecurity protocols for all IT assets • Conduct regular risk assessments and develop comprehensive asset protection contingency plans • Ensure compliance with organizational security policies and industry regulations • Train employees on IT asset security best practices, proper handling procedures, and compliance requirements • Coordinate with IT Security team on asset-related security incidents and remediation Required Qualifications   Essential Requirements: • Bachelor's degree in Information Technology, Business Administration, Supply Chain Management, or related field • 3-5 years of experience in IT asset management, inventory control, or store management operations • ServiceNow proficiency or experience with similar enterprise asset management platforms (JAMF, ManageEngine, Lansweeper) • Strong analytical skills with advanced Excel/Google Sheets capabilities and data visualization experience • Vendor management experience with proven ability to coordinate multiple service providers simultaneously • Audit experience including inventory reconciliation and compliance documentation • Technical aptitude with fundamental understanding of IT infrastructure, hardware, and software systems Pr