Endur/ETRM Lead Consultant

Job description

- Endur Expertise: 10–15 years of hands-on experience supporting OpenLink Endur across functional or technical areas, with strong understanding of recent versions (preferably v23/24). - Technical Knowledge: Understanding of Endur components such as simulation engine, Connex frameworks, OpenComponents, JVS/AVS, and trade workflow configurations. - ETRM Domain Knowledge: Strong understanding of energy trading markets (power, gas, oil, renewables), risk management, settlements, logistics, and market operations. - Service Delivery Management: Proven capability in managing SLAs, incident/problem/change processes, and Endur production environments. - Integration Skills: Experience with APIs, middleware, messaging interfaces, and downstream system data publishing. - Cloud & DevOps Exposure (Preferred): Familiarity with Azure Cloud, CI/CD pipelines, GitHub, and automated deployment frameworks. - Methodologies: Experience working in Agile, ITIL, and SDLC-driven environments. - Manage end-to-end service delivery for the OpenLink Endur platform, ensuring system stability, performance, and adherence to SLAs. - Coordinate incident, problem, and change management processes for all Endur-related services. - Collaborate with business stakeholders, trading teams, risk functions, and IT partners to understand requirements and ensure quality service outcomes. - Lead system upgrades, enhancements, integrations, and release management activities across Endur environments. - Oversee and guide functional and technical analysts supporting the Endur platform. - Conduct root-cause analysis for recurring issues and drive continuous system and process improvements. - Govern vendor relationships, including service integrators and Endur support partners. - Review and maintain system documentation, operating procedures, impact assessments, and design documents. - Ensure compliance with internal controls, security guidelines, and regulatory requirements within trading technology environments. - Prepare service performance dashboards, management reports, and communication updates for stakeholders. - Champion best practices in service governance, DevOps, testing, version control, and deployment processes. - Mentor and develop junior team members, fostering a culture of accountability and excellence. - Education: Bachelor’s or Master’s degree in IT, Computer Science, Engineering, or a related discipline. Excellent customer-facing and stakeholder management skills. - Strong verbal and written communication abilities. - Sharp analytical thinking with strong problem-solving skills. - Ability to prioritize, plan, and manage complex support landscapes. - Strong leadership, team management, and coordination skills.