Engagement Analyst

Job description

Job Title: Engagement Analyst Global Career Level: C Role: Individual contributor role Location: Manyata Tech Park, Bangalore. Local candidates are preferred. Shift Timings- 2:00- 11:00 PM IST About AstraZeneca AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca, we 're dedicated to being a Great Place to Work. Who we are: The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by crafting extra time, freeing up money, protecting AZ’s value and providing new capabilities. What we do: A trusted partner to the business, we are committed to making AstraZeneca more agile, efficient and effective. Through our hybrid model of in-house delivery centers and service towers across the globe, we’re reimagining how we work. Here we drive new ways of working and operating models, process simplification and innovative solutions, whilst ensuring that automation and data is at the heart of everything. How we do it: Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This opportunity offers a chance to learn and grow together. Why we love it: • As a growing multi-national company, there’s so much potential to develop. Embrace opportunities at a global business that’s facing new and varied challenges. This is the opportunity to build an outstanding, international CV. • A fun place to be, we’re creating community hubs that build partnerships, not just working relationships. • We’re on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind. Introduction to role: Are you ready to turn complex, cross-border expert engagements into compliant, seamless programs that help our science reach patients faster? As an Engagement Analyst within External Expert Engagement Services (E3S), you will process and coordinate compliant contracts for healthcare providers and patients participating in advisory boards, consulting, and speaking engagements. You will deliver first-time-right quality, on-time execution against service level agreements (SLAs), and accurate data capture for global transparency reporting. Partnering with Medical Affairs, Commercial, Compliance, Legal, Nominated Signatories, Payments, Global Meetings & Events, and IT, you will provide a seamless, compliant engagement experience and contribute to continuous improvement of E3S services. Accountabilities: • Intake, triage, and queue management: Review incoming requests for completeness; triage to the correct reviewer/business area; maintain queue hygiene and case aging targets. • Contracting and approvals: Guide stake-holders through approvals; apply policy standards consistently, including fair market value (FMV), caps, and utilization rules. Ensure executed letters of agreement (LOAs)/contracts are obtained ahead of program start. • Compliance checks and documentation: Perform first-line due diligence (e.g., debarment/exclusion screening); escalate complex issues to Compliance or Legal. Collect, review, and store documentation (needs assessments, executed agreements, CVs, W‑9/banking information, payment forms) per SOPs and retention policies. Capture transparency data elements (e.g., US Sunshine/Open Payments, EFPIA, and country-specific requirements). • Payments coordination: Partner with the Payments team to obtain required information and resolve exceptions; target initiation of payments. • Service delivery and communication: Meet core quality and productivity targets: first-time-right, backlog of cases, and monthly throughput aligned to demand. Communicate clearly and professionally with internal and external stake-holders; maintain high customer satisfaction. • Risk management and escalation: Identify compliance risks; document decision rationale; maintain audit readiness and consistent application of AZ policies and procedures; escalate promptly when needed. • Continuous improvement: Provide feedback on process and system enhancements; contribute to training materials, SOP updates, and knowledge articles to improve first-time-right outcomes and reduce rework. Essential Skills/Experience: • Education: Bachelor’s degree. • Minimum 1- 5 years of relevant experience. • Systems proficiency: Ability to quickly learn and navigate Salesforce CRM, Microsoft 365, and document repositories (SharePoint/OneDrive; Adobe). • Operational excellence: Demonstrated ability to manage multiple priorities, adhere to SLAs, and organize work across stake-holders with meticulous attention to detail and follow-through. • Regulatory mindset: Experience coordinating projects, contracts, or operational workflows in a regulated environment; ability to interpret SOPs and apply working instructions consistently. • Communication and collaboration: Excellent written and verbal communication in English; proven ability to partner effectively with cross-functional and global teams. • Ethics and discretion: