Engineer 3 - Business Systems

Job description

The CRM Technologies team builds, scales, and operates Salesforce-based solutions that power MongoDB’s customer lifecycle, from marketing engagement and lead management through sales execution, account management, renewals, reporting, and downstream operational workflows. The team partners closely with Marketing, Sales Operations, Revenue Operations, Finance, Customer Success, Data, and Engineering to deliver secure, scalable, and reliable business systems. The team continuously evolves the CRM and marketing technology ecosystem through automation, integrations, data quality improvements, and platform operations. Role Overview We are looking for an Engineer III, Business Systems to design, build, and support the systems and integrations that enable MongoDB’s top-of-funnel and lead-to-revenue processes. This individual contributor role will focus on marketing technology, lead lifecycle management, enrichment, campaign operations, account and territory management, activity management, outreach, annual planning, and inbound and outbound integrations. You will translate business requirements into scalable technical solutions using Salesforce, marketing automation platforms, integration tools, APIs, and data services. You will own delivery across the full solution lifecycle, including requirements analysis, solution design, development, testing, deployment, documentation, monitoring, and production support. You will also contribute to engineering standards, platform governance, data quality, and continuous improvement across the GTM Technology ecosystem. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. What You’ll Do • Design, build, and support solutions for top-of-funnel and marketing operations processes • Develop and enhance lead capture, lead conversion, routing, qualification, scoring, and lifecycle management capabilities • Administer and integrate marketing and enrichment platforms such as FCI, LeanData, Ortoo, and related GTM applications • Build and maintain integrations between Salesforce, marketing automation, enrichment, outreach, analytics, data, and downstream business systems • Support campaign management, campaign attribution, audience segmentation, campaign member management, and marketing performance workflows • Develop scalable solutions for account management, territory planning, account assignment, ownership changes, and coverage models • Design and support partner management capabilities, including partner onboarding, partner data management, partner lifecycle workflows, referral and lead registration processes, partner attribution, and partner communications • Build and enhance partner portal experiences that provide secure access to leads, opportunities, campaign resources, enablement content, deal registration, performance insights, and relevant account information • Enable activity management and Outreach workflows across marketing, business development, sales, and partner teams • Design and support inbound integrations that create, enrich, qualify, and route leads and accounts into Salesforce • Partner with Marketing Operations, Sales Development, Sales Operations, Revenue Operations, Data, and Engineering to understand requirements and identify process gaps • Contribute to documentation, UAT, regression testing, runbooks, monitoring, and user enablement • Leverage AI-powered engineering tools such as Cursor, Claude Code, Agentforce, and GitHub Copilot to improve productivity, analysis, troubleshooting, and documentation while applying sound judgment around security, privacy, and accuracy Responsibilities Technical Delivery • Translate business requirements into scalable marketing technology and Salesforce solutions using declarative configuration, custom development, APIs, and integration platforms. Marketing Technology Engineering • Own and enhance capabilities across: • Lead capture, conversion, qualification, and routing • Marketing enrichment and data normalization • Campaign and campaign member management • Account identification, matching, and hierarchy management • Territory planning and account assignment • Activity and engagement management • Outreach and business development workflows • Marketing attribution and lifecycle reporting • Annual planning and operational planning processes Integration and System Design • Design and support secure, reliable, and observable inbound and outbound integrations across Salesforce, marketing automation, enrichment, outreach, analytics, and enterprise platforms. Data Quality and Governance • Establish reliable data flows and controls that improve completeness, accuracy, consistency, deduplication, consent handling, and governance across lead, contact, account, campaign, and activity data. Engineering Excellence • Maintain high standards for modular design, test coverage, documentation, deployment processes, monitoring, CI/CD, and adherence to shared integration and Salesforce engineering patterns. Platform Optimization • Proactively identify and resolve performance bottlenecks, integration risks, manual processes, technical debt, and opportunities to simplify the marketing technology architecture. Minimum Requirements • Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience • 6+ years of hands-on Salesforce development or enterprise business systems engineering experience • Strong experience with Apex, Lightning Web Components, Flows, SOQL, Salesforce APIs, and platform automa