Engineer IT Services

Job description

**Role & responsibilities** - Address user tickets regarding hardware, software and networking - Walk customers through installing applications and computer peripherals - Ask targeted questions to diagnose problems - Guide users with simple, step-by-step instructions - Conduct remote troubleshooting - Test alternative pathways until you resolve an issue - Customize desktop applications to meet user needs - Record technical issues and solutions in logs - Direct unresolved issues to the next level of support personnel - Follow up with clients to ensure their systems are functional - Report customer feedback and potential product requests - Ability to travel and work after hours when necessary. - Excellent interpersonal skills. - Good written and verbal communication skills. - Help create technical documentation and manuals **Preferred candidate profile** - Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role - Hands-on experience with Windows/Linux/Mac OS environments - Working knowledge of office automation products and computer peripherals, like UPS, printers, scanners, Modem, network switches etc. - Knowledge of network security practices and anti-virus programs - Ability to perform remote troubleshooting and provide clear instructions - Excellent problem-solving and multitasking skills - Customer-oriented attitude