Engineering Leader - Applied AI

Job description

**About the role** As an Engineering and Customer facing leader, you will own the end-to-end design and delivery of AI-driven business transformation projects, while also innovating on tools and services on the DevRev product. You'll work closely with pre-sales teams to scope technical integration and implementation strategies, translating business requirements into architectural solutions. Once opportunities move to post-sales, your team will own the detailed technical designs from original scoping documents and drive execution to build proofs-of-concept, custom integrations, and solutions that validate technical feasibility. **What you'll do** - **Customer-facing:** Working directly with customers - **Lead Execution** : Define project plans, align internal teams, and ensure timely delivery of deployments - **Design & Deploy AI Agents:** Build and configure intelligent solutions leveraging snap-ins, connectors (AirSync), workflows, and AI agents on the DevRev platform to solve real customer problems. - **Integrate Systems** : Connect AI agents with external platforms (e.g., CRMs, APIs, databases) for seamless workflow automation. - **Optimize Performance** : Tune prompts, logic, and agent configurations for accuracy, reliability, and scalability. - **Own Requirements** : Partner with customers to deeply understand their needs and translate them into technical agent specifications. - **Prototype & Iterate** : Lead live demos, build rapid proof-of-concepts, and refine solutions through customer feedback. - **Advise Customers** : Act as a trusted technical advisor on AI agent architecture, performance, and long-term scalability. **What you'll bring** - **Experience** : 5+ years in software design and development, AI/ML engineering, or technical consulting coupled with customer-facing experience - **Leadership:** 3+ years leading technology teams as a hands-on leader - **Customer Empathy** : A bias for action and a relentless focus on solving problems for customers. - **Communication** : Strong written and verbal skills to articulate technical concepts to both engineers and business stakeholders. - **Cloud & DevOps** : Hands-on experience with AWS, GCP, or Azure, and modern DevOps practices (CI/CD, containers, observability). - **System Integration** : Comfortable integrating systems via APIs, webhooks, and event/data pipelines. - **Data-Driven Mindset** : Use A/B testing, telemetry, and metrics to guide decisions and drive improvements. - **Background** : Bachelor's or Master’s degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus **Nice to have** **Coding Skills:** Strong proficiency using TypeScript/JavaScript, Python, data structures and algorithms, (Nice to have: Go) **Applied AI Knowledge:** Large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.