Engineering Manager

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Unified Communications Engineering team is looking for a motivated software development engineering manager who can lead a team of DevOps and software development engineers to develop and operate our real time communication applications & platform. We are looking for someone who is an excellent collaborator and has proven experience in hiring, building and leading diverse teams. You would be responsible for managing a team of developers and devops engineers to develop and operate backend components of a real-time communications platform including but not limited to VoIP softphone, Conferencing, Screen Share, Voicemail, Call Recording, and Restful API Services. You will lead and drive a team culture made up of diverse individuals with varied experience levels from Junior to Expert. The selected person should be a technical leader and a team player who has experience working with a geographically distributed team. Must possess strong analytical and development experience to assess the existing platform and work with the team to scale, harden, optimize, and build new solutions to improve customer experience. Job Description Who we are:    The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our residential, commercial, and wholesale customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity, fostering inclusivity, empowering individuals, dynamic collaboration, and promoting open communications.  Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products.     Core Responsibilities • Lead Engineering & Platform OwnershipLead a team of software and DevOps engineers building and operating real-time communication platforms. Own the technical direction, scalability, and reliability of customer-facing services. • Global & Cross-Functional CollaborationServe as the primary owner for assigned platforms, driving alignment across Chennai and US teams on delivery and long-term technical direction.Partner with cross-functional stakeholders to align on requirements, design decisions, and change management. • Drive Delivery & ExecutionOwn end-to-end delivery, including planning, prioritization, and execution within Agile frameworks. Ensure predictable, high-quality releases with strong focus on performance, stability, and operational excellence. • Provide Technical LeadershipGuide system design and architecture for distributed, microservices-based platforms. Review designs, challenge assumptions, and ensure solutions are resilient, scalable, and aligned with long-term platform goals. • Run Production Systems with AccountabilityOversee production health, drive improvements in observability and reliability, and ensure timely resolution of issues. Establish strong engineering practices for operating real-time, high-availability systems. • Build & Develop TalentHire, mentor, and develop engineers across experience levels. Foster a culture of ownership, continuous learning, and accountability. • Drive Continuous ImprovementPromote DevSecOps practices, automation, and CI/CD adoption to improve engineering velocity, system quality, and operational efficiency. Leverage AI-assisted development and operational insights to enhance developer productivity, code quality, and system reliability. Skills & Qualifications Leadership & Communication • Proven ability to lead engineering teams and build strong cross-team partnerships • Effective stakeholder management and ability to influence decisions through technical and business alignment • Strong written and verbal communication skills for both technical and non-technical audiences Technical Expertise • Strong experience in system design, distributed system