Engineering Manager – Devops/SRE IRC294669

Job description

**Description** Hiring for Engineering Manager-Devops and SRE Hybrid Model Experience- 10 to 15 Years **Requirements** - Possessing 10-12 years of progressive experience in engineering management, specifically leading ITSM and application support teams within a complex enterprise environment, is essential for this role. - This position operates under a hybrid work model, requiring a balanced presence in the Noida office for collaborative team activities and strategic planning sessions, complemented by remote work flexibility. **Required Skills:** - Demonstrated leadership in managing and optimizing AWS cloud services, including foundational understanding of core components and best practices for enterprise application support. - Proven expertise in leveraging ServiceNow (SNOW) for comprehensive service delivery management, including advanced configuration and process automation within ITSM frameworks. - Extensive experience with .NET development and architecture, guiding teams in maintaining and enhancing critical business applications. - Strong leadership in implementing and managing containerization technologies such as Kubernetes, AKS, and Docker for scalable application deployments and operations. - Deep understanding and practical application of various ITSM tools and methodologies to drive operational efficiency and service excellence. **Preferred Skills:** - A strong preference for candidates possessing a comprehensive understanding of the healthcare domain, including industry-specific regulations and operational nuances. Job responsibilities - Lead and manage a team of engineers responsible for ITSM and application support, ensuring high performance and continuous improvement across all initiatives. - Drive the end-to-end delivery of ITSM solutions and application support initiatives, maintaining accountability for project timelines, quality, and successful outcomes. - Oversee the strategic design, implementation, and continuous optimization of ITSM processes and tools, leveraging platforms like ServiceNow to enhance service delivery. - Guide and empower team members in troubleshooting complex application issues, ensuring timely and effective resolutions to minimize service disruptions and maintain operational continuity. - Establish, enforce, and continuously refine best practices for incident, problem, and change management within the ITSM framework to achieve operational excellence. - Mentor and develop engineering talent, fostering a culture of technical excellence, innovation, and professional growth within the ITSM and application support team. - Collaborate strategically with cross-functional teams, including development, operations, and business stakeholders, to ensure seamless application performance and robust support. - Define, monitor, and analyze key performance indicators (KPIs) for ITSM and application support, driving data-informed decisions for continuous service enhancement and efficiency. - Manage the operational aspects of cloud-based applications and infrastructure, with a strategic focus on AWS, Kubernetes, AKS, and Docker environments. - Ensure the effective utilization and evolution of .NET technologies within supported applications, guiding the team on maintenance, enhancements, and architectural improvements. - Develop and execute strategic roadmaps for ITSM and application support, aligning with broader organizational goals and anticipating future technological advancements. - Facilitate clear and effective communication and collaboration with all stakeholders to thoroughly understand requirements and deliver solutions that consistently meet business needs. - Implement and oversee robust monitoring and alerting systems to proactively identify and address potential issues in application performance and availability before they impact users. What we offer **Culture of caring.** At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. **Learning and development.** We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally. **Interesting & meaningful work.** GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today. **Balance and flexibility.** We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! **High-trust organization.** We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do. **About GlobalLogic** GlobalLog