Enterprise Content Management

Job description

**Position:** ECM Administrator IBM FileNet **Experience:** 5+ Years Key Responsibilities: - Administer, monitor, and maintain the **IBM FileNet ECM Platform**. - Perform installation, configuration, patching, upgrades, and environment maintenance activities. - Manage users, groups, roles, and access permissions across the FileNet environment. - Monitor system health, performance, and repository availability. - Troubleshoot platform, application, and content repository issues. - Handle incidents, service requests, and problem management activities within agreed SLAs. - Coordinate with OEM/vendor support teams for issue resolution and escalation. - Perform backup, recovery, and preventive maintenance activities as per FMS scope. - Ensure adherence to security, compliance, and operational standards. - Prepare technical documentation, operational reports, SOPs, and knowledge articles. Required Skills: - 5+ years of experience in **IBM FileNet ECM Administration**. - Hands-on experience with **IBM FileNet P8**, Content Engine, and Process Engine. - Strong experience in administration, monitoring, troubleshooting, and maintenance of FileNet platforms. - Knowledge of **WebSphere/WebLogic/JBoss** application servers. - Experience with **Oracle/DB2/SQL Server** databases. - Familiarity with Linux/Unix and Windows environments. - Strong incident management, performance tuning, and troubleshooting skills. - Good communication, documentation, and stakeholder management skills. Preferred Skills: - Experience working in Managed Services/FMS environments. - Exposure to ITIL-based support processes. - Experience coordinating with OEM support and handling escalations.