EPRM Risk Specialist

Job description

Job Title: External Party Risk Management Specialist Reports to: EPRM Operations Procurement Team Manager Department: NBS Procurement Location: Hyderabad Job Grade/Band: 7 Job purpose The External Party Risk Management (EPRM) framework is being introduced to ensure that Novartis is conducting business with third parties who align to Novartis’ ethical standards. This is achieved by a robust, proportionate and proactive process to qualify and manage third parties, by which Novartis protects their business and their patients. The EPRM Risk Specialist facilitates the end-to-end process including escalations, and provides administrative support to the overall EPRM Operating Model. The EPRM Risk Specialist will manage supplier qualification operations and help perform risk assessment procedures to assess and mitigate risk when engaging external Parties Major accountabilities Facilitate Novartis ongoing compliance with External-Party Management requirements outlined in Novartis policies and standards Execute common, standardized third-party risk management processes managed centrally by the EPRM including: o Gathering of documentation and third-party artifacts o Researching third-party information and inputting data into relevant repositories like TPRM database, o Sending third party questionnaire(TPQ) to vendors, liaising with the third party to complete it, and analyzing it o Process returned questionnaires and interact with supplier in case of questions or issues o Validate the completeness of questionnaire responses and whether any required additional documentation has been submitted by the Third Party o Validate the questionnaire responses against the submitted additional documentation o Analyse and perform first pass review of questionnaires and additional documents, in particular for automatic no-go criteria and risk indicators o Coordinating with Risk experts to record documents, and manage risk assessment timelines o Support definition and track provide remediation actions o Execute vendor screening and summarize the output for the risk team Support management reporting activities as required Participate in training sessions in collaboration with country stakeholders Participate in country conference calls and risk reviews where required Coordinate and process TPRM assessments, along with on-boarding workflows for Third Parties requiring assessment Identify automation opportunities and promote a continuous improvements culture Become Subject Matter expert for the process and guide peers and juniors towards process excellence Key performance indicators/Measures of success Time Management: Duration of the Remediation Process is in line with the timeframes defined in the Service SLAs Duration of the Operational Escalation Process is in line with the Service SLAs Duration of closing CAPAs/improvement plans in line within agreed timeframes Process Performance: Increase number of Third Parties assessed as compared to targets (e.g. how many assessed within a defined timeframe) Clear reporting is available to understand the metrics governing EPRM Framework performance Decrease in the number of overdue CAPAs Ideal background (State the preferred education and experience level) Education: Bachelor’s Degree is required. Languages: Excellent English (required), other foreign languages are also an advantage such as French, German, Russian Experience: 2-5 years of direct, relevant experience in External-party risk management or operational risk management is preferred Qualifications/ Business Acumen: Ability to communicate effectively, both verbally and written, to various levels within the organization. Proficiency in the use of Microsoft Office 365, Excel, SharePoint, other workflow tools. Manage multiple initiatives concurrently.