EUC_Desktop Management Lead

Job description

**Required Technical Skills** Endpoint Management:**8+ years in EUS, with at least 3 years in a Lead capacity.** - **Core Tools:**Expert-level knowledge of**ManageEngine Endpoint Central**(formerly Desktop Central) and**Nexthink**. - **Platform Mastery:**In-depth administration of both**Windows**(Active Directory/GPO) and**macOS**(JAMF or ManageEngine MDM). - **Packaging:** Proficiency in PowerShell and Bash for automating complex software deployments. - **Security:**Strong understanding of endpoint security (BitLocker, FileVault, and Vulnerability Remediation). **Preferred candidate profile** **Endpoint Strategy & Governance** - Serve as the**Subject Matter Expert (SME)**for the global endpoint management strategy covering Windows (10/11) and macOS (Sequa/Taho). - Standardize**Operating System Deployment (OSD)**processes, using MDT. - Define and enforce hardware/software standards across the organization. **2. Engineering & Automation (ManageEngine focus)** - **Administration:**Advanced configuration and maintenance of**ManageEngine Endpoint Central**. - **Patch Management:**Design and oversee automated patching schedules for OS and 3rd-party applications to meet security SLAs. - **Software Distribution:**Lead the**Application Packaging**lifecycle (MSI, EXE, DMG, PKG) and manage the enterprise Self-Service Portal. - **OS Deployment:**Create and maintain "Gold Images" or provisioning profiles for various hardware models. **3. Digital Experience & Analytics (Nexthink focus)** - Utilize**Nexthink**to proactively monitor endpoint health and identify "silent" issues before they impact users. - Drive**Root Cause Analysis (RCA)**for systemic performance issues using Nexthinks real-time analytics.