Event Coordinator

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Job Description | Workplace Experience Meeting and Event Coordinator    JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide experiences that will be long remembered by our clients.  We set the standard for superior experiences for our clients and our teams.    Job Summary The Workplace Experience Meeting and Event Coordinator assist with aspects of the planning and execution of internal and external events including décor, catering, entertainment, transportation, location, invitee list, special guest, equipment, promotional material, etc. They will coordinate the details set-up of the event with the onsite team and event vendors. The Meeting and Event Coordinator is responsible for ensuring exceptional client experiences through proactive communication and high touch hospitality focused service.  They must be able to exhibit exceptional customer service and communication skills. Key Responsibilities • Demonstrate expertise in executing high profile meetings and events with senior executive participation. • Consult with conference center clients to determine event needs such as space, physical set-up, AV and technical requirements, catering and event support. • Primary point of contact for conference center clients; responds to all requests in a timely manner. • Consistently deliver high standards of care during events, exceed client expectations and anticipate needs. • Manages all operations, functions, and logistics for conference center including scheduling of the conference center using client scheduling software, ordering catering, troubleshooting A/V and other set up issues. • Collects feedback from business line stakeholders and client attendees to integrate into continuous improvement effort. • Complete all tasks and projects as directed and ensure timely delivery based on deadlines. • Engages in a culture of continuous improvement and innovation by adopting and participating in the development of best practices, new tools and other ideas that provide service delivery efficiencies. • Establish rapport and maintain relationships with events and conference clients. • Handle all administrative support for the conference center and off-site meetings and events, including but not limited to, preparing cost quotes, presentations, responding to inquiries and requests. • Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption. • Follow established escalation procedures and incident reporting procedures. • Other duties, as assigned. • Ability to work in a ticketing portal.  • Ability to work around data management and reporting.  Qualifications • Bachelor’s degree or proven experience as an event planner or organizer. • 1-3 years of experience in event planning, project management, hospitality, event planning or related field. • Excellent time management and verbal/written communication skills with the ability to communicate professionally. • Ability to multi-task in a fast-paced environment. • Exceptional customer service skills with a passion for hospitality. • Ability to work with clients at all levels of an organization, including C-suite.