Events Lead

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Events Lead – Job Description Job Details • Job Type: Full Time • Location: Bangalore - Kormangala • Reporting Manager: Senior Manager – Events • Team Managed: Assistant Managers, Senior Executives & Executives • Candidate Profile • Qualification: Bachelor’s Degree / Master’s Degree • Industry Type: Facilities Management Services, Hospitality (Hotels) • Overall Experience: 8 – 10 Years • Relevant Industry Experience: 6 – 8 Years Key Skills • Leadership • Strong Communication Skills • Vendor & Stakeholder Management • People Management • Strategic Planning Behavioral Competencies • High Achievement Orientation • Strong Team Collaboration • Learning Agility • Positive Attitude Job Purpose (Aim) The role is responsible for delivering Meeting & Event Planning services, driving team development, managing special projects, and contributing to overall Facilities & Services goals including financial performance and customer satisfaction. Core Competencies • Strong interpersonal and client-facing skills • Proven team leadership and delegation ability • Client & supplier relationship management • Experience in vendor management and performance-based contracts • Budget planning and financial control • Excellent verbal and written communication • Strong analytical and problem-solving skills Key Responsibilities 1. Operations Delivery 1.1 Customer Relations • Deliver high-quality support services to stakeholders and clients • Build and maintain strong client relationships • Understand and anticipate customer requirements • Promote Meeting & Event Planning services • Address client concerns proactively 1.2 Performance Management & Continuous Improvement • Ensure adherence to SLAs and quality standards • Track metrics and identify service gaps • Share monthly performance updates with management • Implement action plans based on feedback and surveys • Drive continuous service improvement initiatives • Collaborate across geographies for best practices • Manage vendor performance and compliance • Negotiate vendor contracts and onboard new vendors 1.3 Team Management & Engagement • Maintain regular communication with team members • Encourage mentoring and professional growth • Define roles, responsibilities, and team goals • Conduct regular team meetings and knowledge sharing • Recognize and reward high performance • Organize team-building activities 1.4 Workforce Planning • Ensure adequate team coverage at all times • Monitor attendance, overtime, and workload distribution • Optimize team productivity 2. Career Development 2.1 Employee Development • Ensure smooth onboarding of new hires • Identify training needs and provide coaching • Support career growth and development planning • Contribute to performance evaluations and promotions 2.2 Employee Engagement & Retention • Lead by example and promote company values • Drive employee satisfaction and retention initiatives • Address concerns proactively • Foster a positive and motivating work environment 2.3 Recruitment • Identify hiring needs based on business requirements • Partner with recruitment teams for hiring • Participate in interviews and selection • Ensure hiring of high-quality talent 2.4 HR & Compliance • Manage performance and disciplinary matters with HR • Maintain documentation as per company policy • Ensure adherence to organizational guidelines 3. Financial Management • Manage operations within approved budgets • Review financial and operational performance • Approve vendor payments and invoices • Support forecasting and financial planning 4. Special Projects & Change Management • Drive continuous improvement initiatives • Act as a change agent across the organization • Communicate and implement process changes • Ensure timely project delivery and stakeholder alignment Location: On-site –Bengaluru, KA Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table! </