Executive - Call Center

Job description

- To ensure addressing the health concerns of the beneficiaries/customers by providing necessary explanations and giving necessary suggestions through a telemedicine platform and abiding by the guidelines stated, specific to the project catering to. **Duties and responsibilities** - Connect/communicate with customers on a daily/weekly/monthly basis via call/message to create specific and achievable goals that help them achieve their long-term goals related to Maternal health, wellness, and lifestyle. - To connect/communicate with customers on a daily/weekly/monthly basis via call/message to monitor and explain the customers on the do’s & don’ts, Warning signs of/about pre & post-natal journey. - Document customer interactions, including phone calls and messaging and tracking pre & post-natal health metrics. - Create a feedback loop between customers, coaches, and Customer Support, Operations, and Product teams to help improve the customer and coach experiences. - Work on creating content for relevant blog posts and content emails for our customers. - Work on updating daily numbers in the excel sheet and publishing the EOD/weekly and monthly reports. **Authorities** - Make appropriate, timely and safe decisions on the management plan of the beneficiaries/customers. **Qualifications** - Education: M Sc Nutrition / Dietetics - Skills & Abilities: - Passion for health and wellness industry - Stays up to date with current research and trends. - Organized, detail-oriented team player with an ability to multitask in a fast-paced environment. - Strong communication skills - writing, typing and phone. - Must be open to feedback and have a desire to continuously learn and grow. - Good computer proficiency - Proficiency in MS Office (Word, Excel and Power point) - Flexible to work in any shift. - Effective decision-making skills - Should be proficient in Hindi and English mandatory. Experience: Minimum 1 years of experience in Maternity Health/Wellness/Diet Counseling