Executive - Delivery & Support- IT Infrastructure Services

Job description

Job Description **Basic knowledge of Windows/Linux/Mac OS** **Understanding of computer hardware, networking, and peripheral devices** **Familiarity with MS Office / Office 365** **Strong problem-solving and analytical skills** **Good verbal and written communication skills** **Ability to work in shifts and under pressure** **Customer-focused attitude** **Serve as the on-site single point of contact for all technical support activities and issue resolution** **Provide end-to-end troubleshooting for hardware, software, operating systems, and network-related issues across client environments** **Manage and resolve incidents and service requests using ticketing systems, ensuring adherence to SLAs** **Deliver hands-on support for desktops, laptops, printers, enterprise applications, and email systems** **Administer user account management tasks, including onboarding, password resets, and access provisioning** **Coordinate with L2/L3 support teams and vendors to escalate and resolve complex technical issues** **Follow established SOPs and ITIL best practices to ensure consistent and efficient service delivery** **Maintain detailed documentation of incidents, root causes, and solutions for knowledge base development** **Ensure high customer satisfaction through proactive communication, timely resolution, and on-site user engagement**