Executive - Front Office

Job description

Job Title Executive - Front Office Job Description Summary Job Description Key Responsibilities: • Front Desk Visitor Management • Greet and welcome visitors, guests, and clients in a professional and courteous manner • Manage visitor entries, ID issuance, and access control as per site security protocols • Coordinate with security for visitor movement and approvals • Handle incoming and outgoing courier, parcels, and mail • Communication Coordination • Attend and direct incoming calls to the concerned departments • Maintain communication with internal teams, vendors, and facility staff • Respond to general inquiries and escalate issues when required • Helpdesk Administrative Support • Log service requests and complaints in the helpdesk system (if applicable) • Coordinate with housekeeping, security, and engineering teams for issue resolution • Maintain front office records, registers, and reports • Assist in meeting room bookings, guest seating, and administrative arrangements • Client Employee Support • Support onboarding of new employees and managing guest visits • Ensure smooth coordination during client visits, audits, and reviews • Maintain high service standards and professionalism at all times • Compliance Hygiene • Ensure reception and front office area is well maintained, clean, and presentable • Adhere to company policies, safety norms, and confidentiality standards • Educational Qualification • Graduate / 12th Pass (Graduate preferred) • Experience • 13 years of experience in a front office, reception, or customer service role • Experience in corporate offices, IT parks, or facility management setups preferred • Required Skills Competencies • Good communication skills (English, Hindi local language preferred) • Pleasant personality with customerfocused attitude • Basic computer knowledge (MS Outlook, Excel, Word) • Ability to multitask and handle work pressure • Professional appearance and telephone etiquette INCO: Cushman Wakefield