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**Role & responsibilities** Will be part of IT Infrastructure & Networks Team; responsible for End-user IT Operations Support and Infrastructure Management. **IT Operations Support** - Will be responsible for overall system and infrastructure availability (including data, voice and video) to all end-users and for timely escalation to central team. - Ensure usage and governance of various systems like IT Helpdesk, Asset management, Service Portal in view of ITIL framework-based processes. - Responsible for managing outsourced IT support Team and ensuring service delivery and SLA are complied with. - To provide technical support, guidance and supervision to local IT Support team and to ensuring required service levels are met. - Ensure proper IT asset management, maintenance of IT inventory, life cycle management and related documentation. - Ensures that systems, processes, and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery. - To work in coordination with central IT to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, internal applications. **IT Infrastructure Management and Projects** - IT solutions like NextGen Antivirus, Endpoint Detection and Response (EDR), Data leak protection (DLP), Unified Endpoint Management / Mobile Device Management (UEM/MDM) - Office 365 Management - Video Surveillance (CCTV) implementation and maintenance, VMS administration and support - Audio/Video setup implementation and maintenance - Catering to IT Infrastructure related requirements like - Data, Voice, AV, CCTV requirements at existing or upcoming offices. **Supervise following activities related to underground (UG) and overhead (OH) fibre networks** - Excavation & trenching - HDD (Horizontal Directional Drilling) operations - Ducting & RCC/HDPE pipe laying - Cable pullingmanual and using machinery - Blowing & jetting of OFC - Verify fibre splicing, OTDR/OLTS testing, and link acceptance. Ensure quality compliance for route preparation, joint closures, chambers, GI pipes, and reinstatement work **Preferred candidate profile** - Good understanding of ITIL process viz. Incident, Problem, Change Management - Knowledge and understanding of Passive and Active network components, TCP/IP, UDP, ICMP, and other common networking protocols. - Knowledge of Server Administration, Cloud concepts, Backup management, Endpoint - security and Antivirus Solutions, Office 365. **Skills and personal attributes:** - Good interpersonal, written and verbal communication skills. - Commitment, analytical and result oriented approach. - Pro-active, enthusiastic and team player - Must be extremely organized, process oriented - Ability to work in tight deadlines with multitasking capabilities. - Ready to work during odd hours and holidays **Technical Qualification (Preferred):** ITIL Certified Professional / MCSE / CCNA / Project Management / Certifications in Amazon/Azure Cloud associate.