Executive or Senior Executive- Customer Service

Job description

**Job Title:** Email, Calls & Chat Executive (Customer Support) **Job Summary:** We are looking for a dedicated and customer-focused Email, Calls & Chat Executive to handle customer queries across multiple communication channels. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to provide quick and effective resolutions. **Key Responsibilities:** - Handle customer inquiries via **email, phone calls, and live chat** in a timely and professional manner - Resolve customer complaints and provide appropriate solutions - Maintain a high level of customer satisfaction by delivering excellent service - Document customer interactions and update records in CRM systems - Follow up with customers to ensure resolution of issues - Escalate complex queries to the relevant departments when necessary - Meet performance metrics such as response time, resolution time, and customer satisfaction scores **Required Skills & Qualifications:** - Excellent verbal and written communication skills - Strong interpersonal and problem-solving abilities - Ability to multitask and manage time effectively - Basic computer knowledge and familiarity with CRM tools - Patience and a customer-centric approach **Experience:** 02 years of experience in customer support / BPO / call center (freshers can also apply) **Work Environment:** Ability to work in rotational shifts (if required) Comfortable working in a fast-paced environment **Preferred Qualities:** Prior experience in handling international/domestic processes Typing speed and accuracy for chat/email support Ability to handle pressure and difficult situations calmly