Executive / Senior Execuitve - Voice Process (US Healthcare )

Job description

You will play a key role in delivering high-quality customer service within a fast-paced call center. Youll be working directly with providers (Hospitals / Clinics) to retrieve medical charts for insurance companies and will be expected to meet performance-based goals. If you have experience in a high-volume call center environment and are motivated by achieving KPIs, we want you on our team. **Job Description:** - Need to be detail oriented in their work - reading the notes on each providers location before calling, dispositioning calls correctly, and following established operating procedures while maintaining high quality work. - To be successful, the Outreach Agent will need to be able to toggle applications and screens with ease. and able to work with providers to get commitment to scheduling the chart retrieval, as the ultimate goal of each call is to speak to the provider / point of contact and gain a commitment for sending in the identified medical records. - Assist in the development and updating of quality standards and audit checklists. - Collaborate with training and compliance teams to deliver improvement plans. - Maintain confidentiality and data security at all times during audit activities. Skills & Qualifications Required: - Any graduate with a minimum of 1 year experience in customer service / saleswith international voice process. - Commitment to training: No time missed during the first 90 days of employment. - Strong analytical, organizational, and communication skills. - Detail-oriented with the ability to manage multiple audits simultaneously. **Preferred Skills:** - Excellent Communication skills preferably in US voice process (Inbound / Outbound). - Proficiency in Excel or quality audit tools. Perk & Benifits Both side cab (only for night shit ) 5 days working PF/Grautity/ Insurance Interseted candidates can share cv at pooja.singh2@accesshealthcare.com or Call /Whats HR Kiriti ( +91- 9205609777 ), HR Yashovardhan ( +91- 7973715199 ), HR Prerna ( 7303413866 )