Executive - Soft Service

Job description

Job Title Executive - Soft Service Responsibilities • Manage Soft Services Operations of the facility in full. Always ensure upkeep of facility. • Oversee daily Housekeeping, Pantry, Pest control, indoor plant maintenance, office supplies and other soft service activities to ensure seamless facility operations. • Coordinate support the site Facility team Property Team for smooth operations • Deliver a high-quality workplace experience by addressing employee requests, resolving concerns promptly, and maintaining service excellence. • Conduct routine inspections of entire office, meeting rooms, washrooms, Pantry, Cafeteria, and common areas maintain cleanliness and hygiene • Manage pantry operations, monitor stock levels, coordinate with vendors for timely supplies and ensure food safety and hygiene compliance • Track, prioritize, and close employee service requests and all Workorders through FAMIS360 within agreed timelines. • Maintain adequate stock of housekeeping and pantry consumables, monitor usage trends, and support cost-effective procurement practices. • Ensure Vendor compliance HSE compliance with workplace safety regulations, hygiene standards, environmental guidelines, and company policies. • Prepare daily, weekly, and monthly operational reports, service performance metrics, audit records, and compliance documentation. • Continuous Improvement Initiatives - Identify opportunities for process improvements, sustainability practices, cost optimization, and enhanced employee workplace experience. • Ensure client satisfaction • Follow up with Vendors for submission of Invoice on time • Support audits, Emergency response, fire drills, and business continuity activities. • Responsible for reporting on site performances to Operations Head Requirements • 5 to 7 years experience in Facilities Operations as Soft Services Executive • Strong written and oral communication skills • High attention to detail and the ability to operate in a fast-paced environment taking right decisions for resolve. • Willingness to work in shifts. • Residing preferably near to worksite within 10kms.