EXL_JOB_A2_5000561

Job description

- Job Description: Understanding of Insurance Finance and Accounting - Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. - Works towards maximizing cash inflows & reducing bad debts. - Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis - Timely updates of process changes in SOP’s - Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency - Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns - Ensure fair methods are used to collect outstanding balance on the account - Responsibilities: Have basic insurance and accounting knowledge and working knowledge of Accounts Receivables - Good understanding on cash posting and suspense handling - Ability to perform tasks by Standard Process DTPs and ensure to meet process SLA's - Good Communication Skills (Verbal and Written) - Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook) - Ability to prioritize & multi-task and exhibits meticulous attention to detail - Ensure that the assigned targets are met in accordance with SLA and Internal standards. - Strong team-working ability and interpersonal skills Qualifications: Bachelor in any field excluding B-tech.