F&B Associate

Job description

Job Title: Food & Beverage Associate Reports To: Restaurant Manager Job Summary: The Food & Beverage Associate is responsible for providing courteous, efficient, and personalized service to guests in accordance with the standards of a 5-star luxury hotel. The role includes taking orders, serving food and beverages, ensuring guest satisfaction, and maintaining cleanliness and presentation standards within the outlet. Key Responsibilities - Welcome guests warmly and provide professional, personalized service. - Present menus and explain food and beverage offerings, including daily specials. - Take accurate food and beverage orders. - Serve food and beverages according to established service standards. - Ensure tables are properly set before service and cleared promptly after use. - Anticipate guest needs and respond to requests promptly and courteously. - Handle guest complaints professionally and escalate issues when necessary. - Maintain cleanliness and hygiene of the restaurant, bar, or banquet area. - Follow all food safety, hygiene, and HACCP standards. - Adhere to grooming, uniform, and professional appearance standards expected in a luxury hotel. Skills & Competencies: - Excellent communication and interpersonal skills. - Strong customer service orientation. - Knowledge of food and beverage service standards. - Ability to work in a fast-paced environment. - Team player with a positive attitude. - Good grooming and professional appearance. Key Performance Indicators (KPIs) - Guest satisfaction scores. - Service quality and adherence to brand standards. - Order accuracy. - Upselling performance. - Attendance and punctuality. - Compliance with hygiene and safety standards. Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: - Flexible schedule - Food provided - Health insurance - Paid sick time - Paid time off - Provident Fund Education: - Secondary(10th Pass) (Preferred) Work Location: In person