F&B Guest Service Associate - Holiday Inn Express Greater Noida Knowledge Park

Job description

**Your day to day** - Greet and welcome all guests and take beverage and food orders in a prompt and professional manner - Be attentive to guest’s needs - Prepare food and beverages for service to guests and present food according to established health and presentation standards - Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable - Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary - Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are - clean and maintained throughout shift - Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident - to the Supervisor or Manager on duty - Take action to solve guest problems/complaints and use established guidelines for any service recovery - to ensure guest satisfaction - Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service - May receive guest payments and process transactions as outlined in the cash and charge procedures as needed - May assist with other duties as assigned - Being passionate about people and service **What We Need From You** - It’s a physical role and you’ll be on your feet most of the day, so fitness is important - Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects - You’ll might need to bend and kneel to complete some activities - Literacy skills - reading, writing and basic maths skills - Flexible attitude to shifts – you may need to work nights, weekends and/or holidays **How do I deliver this ?** We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. - True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests - True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay - True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs - True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people. **What We Offer** - 5-day work week - On-duty meals - Medical insurance & ESIC (as applicable) - Learning & development opportunities - Employee stay and F&B discount across IHG hotels (as applicable) - Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.