Facilities Coordinator

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    This role will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site    Responsibilities  Helpdesk/Mailroom Operations  • To provide management advice on Helpdesk/Mailroom for escalated issues during the shift  • To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process  • Clearing of C-mail / Government agencies mail to the proper recipient.   • To ensure accident or crises management is addressed immediately    Front Office Operations  • To provide management advice for Front Office for escalated issues during the shift.  • To ensure immediate response to all priority calls during the shift and follow escalation process  • To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep    Housekeeping Operations  • Attending the shift briefing   • To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.  • To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client’s/VIP visits.  • To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.  • To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.   • Identification, on time closure and reporting of snags.  • To discuss and assist facility manager on monthly basis on the vendor performance matrix.  • Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations.    Cafeteria Operations  • To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas  • During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements  • To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly.   • To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria.  • To ensure that the operating hours, menus will be prominently displayed in all