Facilities Manager

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Facilities Manager Location-Gurugram Sec-30 24x7 Multi-Site Operations | Large Team Leadership Person from Electrical Background- Diploma or BE/B-Tech preferred and able to manage soft services. 6 days working Shift 11am to 8 PM and it can change as per the requirement What this job involves: Leading Operations Excellence Are you a proven leader who thrives in fast-paced, round-the-clock environments? We're seeking an exceptional Facilities Manager to oversee mission-critical BPO operations across multiple locations. You'll lead large teams ensuring seamless 24x7 facility operations that directly support business continuity and employee productivity. As the single point of contact (SPOC) for all facilities operations, you'll manage complex logistics, coordinate with multiple stakeholders, and ensure zero downtime. Core Responsibilities: 24x7 Operations Management • Ensure uninterrupted facility operations supporting round-the-clock BPO activities • Manage shift-based facility teams across multiple locations • Coordinate with BPO operations teams to align facility services with business needs • Implement robust backup systems and contingency plans for critical facility functions • Monitor and maintain optimal working conditions for night shift and weekend operations Large Team Leadership & Coordination • Lead and manage 20+ facility staff across multiple sites and shifts • Establish clear communication channels and escalation matrices for 24x7 operations • Implement shift handover protocols ensuring seamless service continuity • Manage cross-functional teams including housekeeping, Building management, maintenance, cafeteria, and vendors • Conduct regular team meetings, training sessions, and performance reviews across all shifts Multi-Location Site Management • Oversee facility operations across 3-5 BPO locations within the city/region • Ensure standardized service delivery and compliance across all sites • Coordinate resource allocation and staff deployment based on site-specific requirements • Manage inter-site logistics, equipment transfers, and emergency response coordination • Maintain real-time visibility of operations across all locations through dashboards and reporting Business Continuity & Critical Operations • Ensure 100% uptime of critical systems: HVAC, power backup, IT infrastructure support • Manage generator operations, UPS systems, and power management for uninterrupted operations • Coordinate with utility providers for scheduled maintenance during minimal impact hours • Implement and test disaster recovery plans and business continuity procedures • Handle emergency situations with rapid response and minimal business impact Client Relationship Management & Stakeholder Engagement • Serve as primary Client Manager for all soft services across BPO operations • Build and maintain strong relationships with BPO leadership, HR teams, and operational managers • Conduct regular client review meetings and presentations on service performance • Manage client expectations and proactively address concerns with solution-oriented approach • Coordinate client walkthroughs and facility tours for stakeholders and visitors • Develop client satisfaction surveys and implement feedback-driven improvements • Act as escalation point for all soft services-related client issues and complaints Workplace Experience & Employee Engagement • Design and deliver exceptional workplace experiences that enhance employee satisfaction and retention • Manage employee journey touchpoints: onboarding support, daily services, and exit processes • Oversee workplace hospitality services: reception, guest management, and concierge services • Coordinate employee engagement activities: festivals, celebrations, team building events • Manage workplace wellness programs: health screenings, fitness activities, stress management • Implement employee feedback systems and continuous improvement initiatives • Create welcoming workplace environments that reflect company culture and values 24x7 Soft Services Operations • Ensure seamless housekeeping and cleaning services across all shifts and locations • Manage comprehensive catering operations: breakfast, lunch, dinner, and night shift meals • Coordinate reception and front desk services with professional guest handling • Manage mail and courier services with timely distribution and tracking • Ensure washroom and pantry maintenance with highest hygiene standards • Supervise landscaping and aesthetics to maintain premium workplace ambiance • Coordinate medical support and first aid services for round-the-clock operations Vendor & Service Partner Management • Manage multiple vendor relationships for cleaning, security, catering, transport, and ma