Facility Coordinator

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Position Overview We are seeking a dedicated Facility Coordinator with technical facility knowledge to support daily operatiPosition Overview We are seeking a dedicated Facility Coordinator with technical facility knowledge to support daily operations and maintenance of client facilities across JLL India portfolios. The ideal candidate brings hands-on facility management experience, practical understanding of building systems and MEP operations, and excels at coordinating multiple service providers while ensuring optimal workplace environments for building occupants. Key Responsibilities Daily Operations Management The Facility Coordinator will oversee day-to-day facility operations including coordination of housekeeping, maintenance, security, and support services. This involves conducting regular facility inspections and walkthroughs, monitoring building systems performance (HVAC, electrical, plumbing, fire safety), addressing occupant requests and complaints promptly, and maintaining operational logs and incident reports. The role requires ensuring compliance with health, safety, and environmental regulations while maintaining high service delivery standards. Technical Coordination & Troubleshooting The coordinator will provide first-level technical assessment of building systems issues, coordinate with engineering teams on HVAC, electrical, and plumbing repairs, understand basic building automation systems (BMS) and energy management, perform preliminary diagnostics before escalating to specialists, and monitor critical infrastructure performance indicators. This requires practical knowledge of MEP systems to effectively communicate with technical vendors and validate work quality. Vendor & Contract Management Responsibilities include coordinating with multiple service vendors and contractors, monitoring vendor performance against SLAs and KPIs, processing work orders and service requests through CAFM systems, managing preventive maintenance schedules, obtaining quotations for repairs and small projects, and technically evaluating vendor proposals and repair recommendations. The coordinator serves as the primary liaison between vendors, building management, and occupants. Space & Move Management The position involves coordinating office moves, additions, and changes (MAC activities), updating floor plans and space allocation records, managing desk allocation and seating arrangements, coordinating furniture installation and workspace modifications with consideration for electrical and data connectivity requirements, and supporting space planning initiatives with accurate data and technical feasibility input. Administrative & Documentation Key tasks include maintaining comprehensive facility documentation and compliance records, managing building access control and visitor management systems, processing invoices and maintaining budget tracking spreadsheets, preparing regular operational reports and dashboards, maintaining asset registers and equipment inventories, and documenting technical maintenance histories and system performance data. Documentation accuracy and timely reporting are essential. Health, Safety & Compliance The Facility Coordinator ensures fire safety equipment inspections and compliance, coordinates emergency drills and occupant training sessions, maintains first aid supplies and incident documentation, monitors environmental compliance (waste management, energy efficiency), implements workplace safety protocols and signage requirements, and understands emergency shutdown procedures for critical building systems. Client & Occupant Services Delivering excellent customer service involves responding to occupant queries and service requests efficiently, coordinating amenities management (pantry, cafeteria, common areas), organizing facility-related communications and announcements, gathering occupant feedback to improve service delivery, supporting workplace experience initiatives, and translating technical issues into clear communication for non-technical occupants. Required Qualifications Education & Experience A Bachelor's degree in Facility Management, Mechanical/Electrical Engineering, Building Services, or related technical field is required, along with 3-4 years of proven experience in facility management, building operations, or workplace services. Experience within commercial office environments, corporate campuses, or property management with exposure to technical operatio