Facility Executive

Job description

**Position Details:** - **Role:** Executive Facility Management (Soft Services) - **Location:** 150 ORR, Bangalore The detailed Job Description is below for your reference. **Key Responsibilities:** **Operations & Supervision:** - Ensure all housekeeping, pantry, and soft services are executed as per SOPs and predefined schedules. - Supervise daily deployment of housekeeping and pantry staff based on rosters; monitor punctuality, grooming, and discipline. - Conduct daily inspections of critical areas such as restrooms, pantries, reception, lobbies, and meeting rooms. - Coordinate pantry operations, including beverage replenishment, cutlery hygiene, and pantry equipment maintenance. - Ensure availability and functionality of consumables (fragrance dispensers, tissue rolls, hand soap, etc.) at all service points. - Conduct regular briefing and debriefing sessions with housekeeping and pantry teams. - Maintain hygiene and cleanliness standards aligned with client expectations and statutory health norms. **Staff Coordination & Administration:** - Manage staff attendance, leave tracking, ID card issuance, and exit formalities in coordination with Site Admin. - Provide ongoing training and retraining to soft service staff on cleaning practices, PPE usage, customer service, and emergency procedures. - Monitor discipline, behavior, and grooming of staff throughout shifts. **Compliance & Reporting:** - Ensure strict compliance with Environmental Health & Safety (EHS) standards across soft services. - Maintain daily checklists, attendance registers, logbooks, and stock records; report deviations to management. - Prepare soft services performance reports, assist with monthly MIS submission, and conduct internal audits. - Identify service improvement areas during audits and communicate corrective actions to staff. - Escalate unresolved or repeat issues to the client team along with recommendations for corrective actions. - Ensure waste segregation and disposal is conducted in compliance with sustainability and facility protocols. **Occupant Experience:** - Serve as the first point of contact for employees/occupants on soft service-related concerns. - Respond promptly to service complaints and provide real-time updates to clients on escalations, absenteeism, and service gaps. - Maintain high levels of occupant satisfaction by ensuring clean, safe, and well-serviced spaces at all times. **Qualifications and Requirements:** - Bachelors degree in Facility Management, Business Administration, Engineering, or related field (or equivalent experience). - 3–6 years of experience in facility management or soft services supervision. - Strong organizational, problem-solving, and multitasking abilities. - Working knowledge of housekeeping, pantry operations, and EHS compliance. - Effective leadership and staff management capabilities. - Excellent communication and interpersonal skills. - Proficiency in MS Office, reporting tools, and facility management systems (preferred).